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We really enjoyed Spices hotel. I scored 4 instead of 5 as while service is friendly it is limited with the rooms being in a separate building to the reception which can give a slight air BnB vibe. While the rooms are well facilitated and beautifully designed they are slightly on the smaller side. Great location in Georgetown made almost anything you might want to do accessible. Good value for money, would definitely stay again

Spices Hotel

Penang

Bright rooms, some with lofts, in a relaxed hotel featuring Wi-Fi, a terrace & breakfast.

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https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VQbm10ZGlMb1BxUmZBEAE&d=17924085&t=1

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Update following response from hotel: its not that the room did not meet my expectations. The service that you described, and I paid for, was not provided at all. I am entitled to a refund for that reason. It is also not clear why management told me I would not be refunded for night 2 of my stay, when I was told by the first receptionist that I would be.  Your generic response has failed to adress this.

I chose this hotel specifically because I needed a place to work remotely and made sure my booked room had air conditioning, a desk, and WiFi (which to be fair is available in most hotels as standard and is not an unreasonable ask). The room fell far short of these basic expectations.
The air conditioning struggled to cool the large high- ceilinged space. Even after several hours, the room remained uncomfortably warm. I raised this with reception, who sent maintenance who confirmed the unit was working at its lowest temperature, but the space was clearly too large for it to be effective.
Trying to work was another issue. The chair at the desk was broken (no base under a visibly grubby cushion) making it unusable. The WiFi was very patchy and kept dropping out, making it impossible to do video calls or even browse reliably. I eventually gave up and went to a nearby café to work.
Before leaving, I explained at reception that the room was too hot and the lack of WIFI was an issue. I asked if I could move to another room. I was told the hotel was fully booked, but that I could request a refund for the second night through Booking.com, which I agreed to. However, while searching for alternative accommodation, I found that there were other rooms available in the hotel for both nights of my stay.
That night was unpleasant, the room remained warm, and it was difficult to sleep due to both the heat and outside noise from the street. The next morning, I spoke to a different receptionist, who was very polite and apologetic and tried to fix things (offering another room!) and I said I would prefer to leave and get a refund as discussed with the receptionist the previous day, I asked if she could confirm what would happen re a refund for night 2. After calling management, she said the hotel would not issue a refund for the second night because they were aware of the WiFi issue and were working on it, with IT maintenance "coming later" (this was already 3:45 p.m.). However, this is not a valid reason to deny a refund under consumer protection laws. The room was advertised as having air-con, WiFi and a functional desk, which was a key reason I booked it. Since the WiFi was unusable and the air conditioning ineffective, the room did not match the description.
This review doesn’t even cover the other issues: steep, narrow stairs with irregular step heights that were difficult to navigate with heavy bags; grimy and grubby key cards; stained and dirty walls; and what appeared to be either a desiccated insect or a mouse dropping in the bed.
There are far nicer, cleaner, and more professional hotels in the area at a similar price point. I would not recommend this one.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnTURJdnBiTzBnRRAB&d=17924085&t=1

places/ChIJvX_dLJLDSjARSgksUQ5nerc/reviews/ChdDSUhNMG9nS0VJQ0FnTURJdnBiTzBnRRAB

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSURmOVlmYkVREAE&d=17924085&t=1

places/ChIJvX_dLJLDSjARSgksUQ5nerc/reviews/ChZDSUhNMG9nS0VJQ0FnSURmOVlmYkVREAE

Staff are very helpful and friendly, they explained before my arrival the mosque is loud. They didn’t lie it is very loud, definitely need to bring earplugs.
Beds nice and comfy, bathrooms nice and modern but theirs a good few things letting the place down that could be easily corrected.
The doors and walls are all so dirty, it is almost a hostel kind of vibe. Also tons of dust beneath my bed as if it hadn’t been moved or cleaned in months.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnTURvaU5pdjJ3RRAB&d=17924085&t=1

places/ChIJvX_dLJLDSjARSgksUQ5nerc/reviews/ChdDSUhNMG9nS0VJQ0FnTURvaU5pdjJ3RRAB

The room was nice, clean and comfortable enough but it had a bit of musty smell and there was damp and mould growing in one place on the wall. The air con was not working properly so the room was quite hot. There is a small outside space with a table and chairs but it's not really that nice and you wouldn't want to sit there. Staff are nice and location is great. So overall it's OK for the price.  That mould needs to be sorted though

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnTUR3bU16M3FnRRAB&d=17924085&t=1

places/ChIJvX_dLJLDSjARSgksUQ5nerc/reviews/ChdDSUhNMG9nS0VJQ0FnTUR3bU16M3FnRRAB

The rooms are due for a good reno as the condition is dated & cleaning service need completeness & improvement.  Dusty at the corner & behind the curtains.  Wall required a good fresh paint as there are dirty in particular in the shower room.

Location is the best & same for the service.

Spices Hotel
Unclaimed

About

Opening Hours

Price Range

Location and contact

Address

In the area

Rooms

Muslim Friendly Dining

Events & Weddings

Prayer Facilities

Reviews

4.0

Great

Shaun Metcalfe

Nearby Listings

Bethel House Of Prayer

Mee Goreng Mamak & Masakan Panas Che Lat

Musollah At Lotus'S Mall

Prayer Room Complex Food Medan Renong Esplanade

Surau @ Penang Sentral

Yan'S Vegan 和平纯素

Parathai @ Gurney Plaza

Straits And Oriental Museum 博物館

Honor Gurney Plaza Penang

Neko Vegan House

As featured in HHWT articles

Spices HotelUnclaimed

About

Opening Hours

Price Range

Location and contact

Address

In the area

Rooms

Muslim Friendly Dining

Events & Weddings

Prayer Facilities

Reviews

4.0

Great

Shaun Metcalfe

Nearby Listings

Bethel House Of Prayer

Mee Goreng Mamak & Masakan Panas Che Lat

Musollah At Lotus'S Mall

Prayer Room Complex Food Medan Renong Esplanade

Surau @ Penang Sentral

Yan'S Vegan 和平纯素

Parathai @ Gurney Plaza

Straits And Oriental Museum 博物館

Honor Gurney Plaza Penang

Neko Vegan House

As featured in HHWT articles

Spices Hotel
Unclaimed