Dine at [Name], a halal restaurant in [City]. Reserve your table now.

[Name], Halal Restaurant in [City] | Have Halal Will Travel

Wheelchair Accessible Parking

Wheelchair Accessible Entrance

Prima Portofolio Pte. Ltd.

Halal certified

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https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSUNfdTZtcGdBRRAB&d=17924085&t=1

places/ChIJl8tJvr492jERG926tRWCKys/reviews/ChdDSUhNMG9nS0VJQ0FnSUNfdTZtcGdBRRAB

I am writing to express my disappointment with a recent experience at your store. I ordered a waffle, expecting it to be freshly made, as Prima Deli is known for serving waffles straight from the spit upon request. However, when I received my order, the waffle was cold, and it was clear that it had been made prior to my order.

I brought this issue to the attention of the staff, asking for a freshly made waffle. However, instead of addressing my concern professionally, the staff responded in an unprofessional manner, making a sarcastic remark in front of me. One staff member even passed the cold waffle to another and asked, "Cold meh?" in a dismissive tone. This interaction was frustrating and showed a lack of customer care.

I have always enjoyed Prima Deli’s waffles, but this experience has left me disappointed. I hope you will take this feedback seriously and ensure that all staff provide better service and uphold the quality standards that your brand is known for.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSURxck55R2R3EAE&d=17924085&t=1

places/ChIJl8tJvr492jERG926tRWCKys/reviews/ChZDSUhNMG9nS0VJQ0FnSURxck55R2R3EAE

Terrible.. Failed THREE times before making this soft pancake, unlike Prima Deli's crispy and fluffy ones. All this despite waiting for the 3 failed attempts! So disappointed. Will never buy again! ?

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSURqNFBEQ2JnEAE&d=17924085&t=1

places/ChIJl8tJvr492jERG926tRWCKys/reviews/ChZDSUhNMG9nS0VJQ0FnSURqNFBEQ2JnEAE

Staff should be trained on basic food hygiene. Especially when making the waffles. If your staff cannot keep their mouths shut and will somehow perish not talking when preparing food, then wear a mask.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSUQ5el9MUnJBRRAB&d=17924085&t=1

places/ChIJl8tJvr492jERG926tRWCKys/reviews/ChdDSUhNMG9nS0VJQ0FnSUQ5el9MUnJBRRAB

Bad customer service. my dad just bought the pandan cake on 22nd March arnd 7pm and checked the expiry date on the spot in the shop, only to see that it expires 23rd March, next day. Wanted to change the cake but the rest of the same cakes all have the same expiry date. Wanted to buy a more expensive cake instead  but the staff said cannot cause alr keyed into the system. Later on, my mom called the shop to complain but they said already told my dad but when asked whether they did actually inform him, they said they dont keep track of the expiry dates but also said they dont sell expired items?? This doesnt make sense cause if you don't keep track then how you know it expired already? How you know need to remove from the shelf to avoid selling expired items? Honestly so disappointing cause the waffles they sell quite nice. At least let the customer know before letting them pay for it or reduce the price...? This customer service really not it. I would say I hope to see an improvement but we don't plan on buying from here again, but at least for the sake of other customers.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSUQ5ejlLSUpBEAE&d=17924085&t=1

places/ChIJl8tJvr492jERG926tRWCKys/reviews/ChZDSUhNMG9nS0VJQ0FnSUQ5ejlLSUpBEAE

I purchased a pandan fudge cake around 7pm on 22nd March. I paid for the cake. Before I leave the shop, I checked the expiry date which showed 23rd March. I immediately requested to change as we could not finish the cake within a day. The rest of the pandan fudge cakes alsohave the same date.  I wanted to change to a more expensive cake with date 25th March.   The sales lady refused to let me change as I have paid and already keyed into their system.
Does Prima Deli not inform their customers that their cakes are expiring the next day before they sell them?  Is their system that inflexible to make a change!

Primadéli, Elias Mall
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Primadéli, Elias MallUnclaimed