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Cow Play Cow Moo, King Albert Park

CowPlayCowMoo operates the largest Family Carnival Arcades in Singapore!

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https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VKdTY2cnZaX095MEVBEAE&d=17924085&t=1

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Came to the arcade outlet today as Pasir Ris today and used cash to buy tokens. Today they told me that if I am non member even if I win tickets, I have to purchase member. Didn’t tell me that in the first place. Saying their system cannot accept tickets unless I am member. So now I’m being forced to join member. I know my tickets are not a lot but then why make someone spend and win tickets but unable to claim unless we join them as member. The next door arcade Whimsy, is a better choice, more user friendly with no strings attached, even though they don’t have as much machine choice.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnTURvMDVTU1pnEAE&d=17924085&t=1

places/ChIJLQSo27M92jERZo20ZKJGaNk/reviews/ChZDSUhNMG9nS0VJQ0FnTURvMDVTU1pnEAE

I want to commend the amazing staff at the Downtown East branch. Even though they are often understaffed, they are always kind, patient, and professional. They have never been rude to me, and they never doubt me when I report an issue, like when coins do not dispense. If there is any delay in assistance, they always apologise sincerely.

In particular, I want to highlight the cashier lady with spectacles who has been so kind to me since I started visiting about two months ago to destress from work. She patiently taught me how the membership system works and explained how the coin dispensing works.

There is also a very tall male staff member with spectacles who is extremely hardworking — he constantly goes the extra mile without being asked. It’s clear that the staff here work very hard, probably under tough conditions with long hours and modest pay.

I hope the management recognises and appreciates their dedication. Because of these wonderful staff members, I will continue to support this outlet. Thank you for making each visit such a positive experience!

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSUNwNzZHNUtBEAE&d=17924085&t=1

places/ChIJLQSo27M92jERZo20ZKJGaNk/reviews/ChZDSUhNMG9nS0VJQ0FnSUNwNzZHNUtBEAE

Horrible experience. Exchanged $10 worth of tokens for some claw machine and half of the prizes are placed out of the claw’s reach. You wouldn’t know it until you put in the tokens. I know the odds are always in the favor of the machine owners but this is ridiculous.

The machines are not all operable too. Our tokens ($2 worth) got stuck and we approached 2 staff. Both of them are unresponsive and seems agitated when customers approached them for help.

Wouldn’t recommend anyone to come here.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSUQzX1pfZG93RRAB&d=17924085&t=1

places/ChIJLQSo27M92jERZo20ZKJGaNk/reviews/ChdDSUhNMG9nS0VJQ0FnSUQzX1pfZG93RRAB

genuinely terrible. would give 0 stars if i could. poor customer service and broken photo booth machine!!!!

took pictures at the winnie the pooh photo booth on a saturday and the photo strip did not print. the instructions said to contact their whatsapp number if the photos did not print. texted the number and the messages only had 1 tick.

went up to the cow play cow moo arcade to find a staff to help us print the picture.
we then followed a technician down but end up he couldn’t print the photo…

the technician then told me to contact the whatsapp number again and said that most likely they will only get back to me on monday. it’s now monday and my message is still on 1 tick. what kind of helpline is this… i only managed to contact cow play cow moo through instagram and am finally in the process of getting a refund.

there were also other ppl’s photo strips on the counter which suggests that other people could not print their pictures too
so.. beware. don’t waste your money on this machine.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnTUNZNm83MU5REAE&d=17924085&t=1

places/ChIJLQSo27M92jERZo20ZKJGaNk/reviews/ChZDSUhNMG9nS0VJQ0FnTUNZNm83MU5REAE

I would like to make an appeal to the management. Please return some of the more winnable machines. Some machines have been closed due to them being "too easy". Please understand allowing more of us win(with some challenge) brings more of us back. In the longterm that can only be good for your revenue.

Taito strikes a very good balance in Japan. Much of their philosophy is to first understand what keeps the customers engaged. It is greatly known that Singapore has unfair and rigged claw machines. So please please help to change that. ?

Cow Play Cow Moo, E!Hub @ Downtown East
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Cow Play Cow Moo, E!Hub @ Downtown EastUnclaimed