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[Name], Shopping Places in [City] | Have Halal Will Travel

Paris

POLÈNE

Elegant, minimalist boutique showcasing a local line of chic, upscale leather bags & accessories.

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Bibliothèque nationale de France (BnF) | Richelieu

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https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnTURvMDdfUTd3RRAB&d=17924085&t=1

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Doesn't feel anything remote to a luxury experience. This is as seconded by many other patrons and earlier comments. Service is absolutely appalling and they refuse to do anything about it. Queued in the cold outside the store for a good 45 minutes before entering.

The first attendant did not know the color that I was looking for and gave wrong advice. After browsing, I asked another attendant who was free and waiting by the side regarding availability of their product. Seems like this was a big mistake because they are particularly territorial about their clients and do not communicate or work well in a team. Since then, the first attendant showed me a foul attitude while I was browsing in the store.

The second attendant on the other hand, was initially very open to my questions. However, after I asked to do a quality check on my product, she went MIA and disappeared on me for a good 30minutes, forcing me to seek help from another attendant. When I questioned her, she said it's because I was taking awhile browsing the goods so she went to tend to another customer. Mind you, I only took maximum 30minutes to make my decision after exchanging a few messages with my friends. This is even shorter than my wait outside the establishment.

Also, many colors and designs are out of stock, but they still put those designs on display and refuse to sell the product on display. Seems like it's to give the false impression that they are a well stocked outlet.

One of my worst experiences shopping in Paris. Will not visit and will not recommend anyone experience the same treatment and stuck-up attitude.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSUNfaEtYR2xRRRAB&d=17924085&t=1

places/ChIJdcUFkwBy5kcR9l9MxIwxiFc/reviews/ChdDSUhNMG9nS0VJQ0FnSUNfaEtYR2xRRRAB

Alex was incredibly helpful when I purchased my bag at Polène. I ended up getting the Mokki in camel, and he made sure I received excellent assistance, showing me all the bags I was interested in. I initially went in for the Cyme but, after trying a few options, decided the Mokki was the perfect choice.

The buying experience was quick and efficient. Since the store was close to my hotel, I was able to visit early in the day. The wait to get in was only about 30 minutes, which wasn’t bad at all. Once inside, the staff was friendly and attentive. The gentleman at the till was especially helpful—he walked me through the tax refund process and ensured I had all the paperwork I needed.

I also loved the store’s minimalist and clean design. It made the shopping experience feel so elegant, and they were kind enough to let me take videos while trying on different bags to see which one suited me best. Overall, everything about my visit—from the service to the space—was wonderful. I’d highly recommend Polène to anyone considering a visit!

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnTURBNTR5R1h3EAE&d=17924085&t=1

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Purchased the Umi bag and within 1 year of light use, the embossed logo faded and the shape of the bag became deformed. Emailed customer service who said the fading logo is normal wear and tear for their bag, and they cannot do anything to fix the bag. I loved this bag so much and now I just feel sad looking at, and don't use it anymore because it looks so cheap.

Do not recommend Polène as the bags aren't made to last - low quality. Do your research online before and you'll see many others speaking to the low quality of the bag. Can find much better quality bags in Paris.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSURual9ucG5BRRAB&d=17924085&t=1

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We waited 1.5 hours before we could enter on a Friday afternoon. The wait, while long, was made more bearable as the queue coordination was managed well by the staff.

About midway through the queue, we were approached by Thibault, who would help us check the availability of our desired bags. He brightened up our wait with his friendliness and positive attitude.

Entering the store, we were greeted by Ziyad, who showed a genuine interest in helping me get my bags for colour selection.

Lastly at the counter, Sacha helped us with the tax refund (it was a breeze) and swiftly processed my payment. (It also happened to be his birthday!)

It was a lovely experience for me. Great work, team!

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnTUNveXFMWjZnRRAB&d=17924085&t=1

places/ChIJdcUFkwBy5kcR9l9MxIwxiFc/reviews/ChdDSUhNMG9nS0VJQ0FnTUNveXFMWjZnRRAB

I feel very satisfied when ordering online. Fast delivery before the expected time. Carefully packaged, very sharp sewing lines. I am very satisfied with it, I am also looking forward to its durability in the future.

Polène, Paris
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