Flower Chimp

Unclaimed

I recently placed an order with Flower Chimp for a condolence flower stand, and I’m truly impressed with their service. I made the payment at around 12:40pm, and the flower stand was delivered by approximately 3:12pm — all within just three hours, which is remarkably fast and reassuring during such a sensitive time. What I appreciated most was their clear and proactive communication. They shared photos of the arrangement before dispatch and upon delivery, giving me peace of mind that everything was handled properly. In addition, when I requested an invoice, it was promptly provided via WhatsApp without any hassle. Overall, the experience was smooth, efficient, and thoughtful. I’m very satisfied with their service and would definitely consider Flower Chimp again for future orders. Highly recommended for anyone looking for reliable and timely flower delivery.

I would like to commend Flower Chimp for their excellent customer service and professionalism. Although there was an issue with my initial order, what impressed me most was how seriously the team took the matter and their genuine effort to make things right. They handled the situation with empathy, sincerity, and a strong commitment to customer satisfaction. A special thank you to Zamatul, who personally managed my case. She was professional, responsive, understanding, and kept me informed throughout the entire process. Her dedication and care turned what could have been a disappointing experience into a positive one. The apology bouquet and thoughtful gesture showed that Flower Chimp truly values its customers. Mistakes can happen in any business, but it is how a company responds that makes the difference and Flower Chimp exceeded my expectations. Thank you to Zamatul and the entire Flower Chimp team for your kindness and excellent service. I will definitely be a returning customer and would not hesitate to recommend Flower Chimp to family and friends. Keep up the great work!

Excellent service! I had to change my order at the very last minute, and they were incredibly helpful and accommodating. The whole process was smooth and stress-free. A special thank you to Icha for being so kind, responsive, and making everything so easy. I really appreciate the great customer service and would definitely recommend this flower shop to anyone looking for beautiful flowers and a hassle-free experience. Thank you, Icha!

I had a wonderful experience ordering flowers, and I would especially like to compliment Izawati for her excellent customer service. She responded promptly to all my queries and followed up on my request to amend the message for the recipient. When the original flowers I had ordered became unavailable, she informed me immediately and suggested a suitable replacement instead of making the change without consulting me. What impressed me the most was that she even sent me a photo of the completed flower arrangement before delivery and asked if I was happy with it or if I wanted any changes. Only after receiving my confirmation did they proceed with the delivery. Thank you, Izawati, for your professionalism, attentiveness, and excellent communication throughout the entire process. Your dedication made the experience smooth and reassuring. Highly recommended! This review is warm, genuine, and specifically highlights Izawati’s excellent service.

Had a really good experience with Flower Chimp Malaysia today. I needed a condolence flower arrangement delivered on the same day and wanted to customise the arrangement by adding some specific flowers. A special thank you to Izawati, who was extremely helpful and accommodating throughout. She understood exactly what I wanted, helped arrange the additional flowers, kept me updated, and even shared photos of the completed arrangement and proof of delivery. The final arrangement turned out beautifully, and everything was handled efficiently from my initial enquiry right through to delivery. I really appreciated the personalised service and attention to detail, especially for an order needed at such short notice. Thank you, Izawati and the Flower Chimp team, for making the whole process so easy and seamless. If I could give more than 5 stars, I definitely would! 🤩🙏🏼💐