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Wheelchair Accessible Entrance

London

Dr Martens PLC

Iconic footwear brand & retailer supplying chunky shoes & work boots, in many colors & patterns.

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Horrible Experience – Loyal Customer for Over 10 Years Treated Terribly

I’ve been a loyal Dr. Martens customer for over 10 years, buying boots for myself, my family, and friends. On the day I purchased a pair of Chelsea boots from the Camden store, we also bought three other pairs for the family—clearly demonstrating our trust in the brand. However, this turned into the worst retail experience I’ve ever had.

When I tried on the Chelsea boots in-store, they felt a bit tight, but I figured they’d stretch with wear (I should have remembered the rule to size up for boots). I made the mistake of wearing them outside for literally one minute after leaving the store, only to realize they were definitely too small. I couldn’t return immediately as I was with my family, but I went back to the store a few days later to explain and ask for an exchange for the next size up.

To my shock, the staff outright refused to exchange them, saying the boots were “worn and damaged.” I explained the situation clearly, emphasizing how briefly I wore them and how they were unwearable in their current size, but I was met with zero understanding. The most insulting part? I was told to “resell them online”—a ridiculous suggestion for someone who just spent hundreds of pounds on multiple pairs of boots in their store.

Frustrated and disappointed, I left both the boots and the receipt at the store and walked out, vowing never to purchase Dr. Martens again. This is an appalling way to treat a loyal customer who has supported the brand for so long.

If you’re considering shopping here, beware: customer loyalty means absolutely nothing to this store, and their rigid policies prioritize profits over satisfaction. Save yourself the frustration.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VOS25wZFBPbjh2RzVBRRAB&d=17924085&t=1

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This is my 2nd purchase from this store and always pleased with the customer service ? today we’re been helped by Rafa who gave me nice tips about my product, I’m feeling over the moon with my new pair of Sinclair’s. Thank you Rafa!

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnTUNJNzlMUXdRRRAB&d=17924085&t=1

places/ChIJIZgpCeQadkgRLDpId_fBhks/reviews/ChdDSUhNMG9nS0VJQ0FnTUNJNzlMUXdRRRAB

Great shop with efficient service and some interesting memorabilia upstairs.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSUQ5OFBlRHZnRRAB&d=17924085&t=1

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Highlight of me and my husbands honeymoon was definitely getting to check out your Camden Town storefront for Dr. Martens and it did not disappoint!

Of course, amazing selection of shoes, but the top floor also has some really cool history, as well as custom shoes etc. A must see for any big Dr. Martens fan! Staff were all very courteous and sweet, and helped me find a great pair of shoes! Still trying to break them in nearly a year later, but that’s what you have to love about Docs!

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSUN0bEphWWZ3EAE&d=17924085&t=1

places/ChIJIZgpCeQadkgRLDpId_fBhks/reviews/ChZDSUhNMG9nS0VJQ0FnSUN0bEphWWZ3EAE

In the heart of Camden you will find this well stocked store with a great selection to choose from. The staff are very friendly and helpful especially Jeremy.

Jeremy was attentive as my husband wanted a UK men’s size 11.5. As it happens Jeremy was actually wearing the same pair of shoes he was interested in. Turned out that UK size 11 was sufficient as this shoe runs large. The quality of the shoe spoke for themselves. Jeremy executed the sale quickly and it was an overall positive experience. Jeremy also provided information about the benefits of wearing the Reeder as they are wide in the forefoot.

Dr Martens, London Flagship
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Dr Martens, London FlagshipUnclaimed