Novotel Melbourne On Collins

Unclaimed

We had a wonderful stay at Novotel Melbourne on Collins last weekend. The service was great from the start. Stefani at the front desk welcomed us warmly. We arrived early, and since our room wasn’t ready, we went out for a while. Stefani called us as soon as it was ready, which made check-in very easy. The hotel is in a great location, with lots of food places nearby. Breakfast was tasty with a good variety. The indoor swimming pool was a big hit with the kids—they had an amazing time! The room was clean and comfortable, and I would have given it a 5 if the TV had been a smart TV. Since it wasn’t, we had to rely on regular channels instead of streaming our own shows. Overall, it was a smooth and enjoyable stay. Friendly staff, a great location, and fun for the family. We would love to come back!

Situated around the corner from the Block Arcade, the hotel is very central. I had the queen room, which was quite spacious and always clean with facilities in good working order. On my first night, I ordered room service dinner and was told it would arrive in half an hour to 45 minutes. After an hour and 10 minutes, I called room service, who seemed to not recall my order. They immediately sent it up, and I received it 20 minutes later. However, I should have gone out and eaten as the meal was overpriced for what was presented. I ordered the king prawn linguine, which had a lot of linguine and 4 prawns. That's for next time. I also ordered breakfast in bed, which arrived promptly and hot. Hollandaise eggs with smoked ham and hash browns. Quite heavy on the ham but good overall. Coffee was very weak. There are many great places to have breakfast within a 3 - to 5-minute walk from the hotel.

As a 5 star hotel, I was expecting a more grand entrance to the reception desk, instead we had to take the only lift (the other one’s out of order)up to level 3 to reach check-in counters. There was some sort of renovation/construction going on within the building, therefore not much of a view and can be a bit noisy too. The corridor was spacious but the room doors were giving out of date vibes. We stayed in the twin double beds rooms, which were relatively clean and spacious, simply equipped with the basics. Noise insulation was not the best, might be an issue for light sleepers. Our booking includes buffet breakfast which did not disappoint, wished I had bigger appetite.

My daughter and I spent two nights at the Novotel on Collins St in Melbourne and all the hotel staff were extremely kind and helpful. We were very pleased with our stay, the central location made is super easy to navigate Melbourne, the room was lovely and spacious and quiet (king room). We had an issue with a rattling sound in our air con the first night and Jesse from the maintenance team was super helpful and they ended up giving us a new room when they could not locate the source of it without having to ask. Room service food portions generous and had great kid friendly options. We also left something behind by accident and the staff kindly located it for us and sent it on to us at home. No complaints. Would happily stay there again. My daughter loved it.