Novotel Brisbane South Bank

Unclaimed

Great hotel. Clean rooms. Great customer service. Amazing breakfast varieties. Definitely recommend. One thing that did stand out was a waitress called Mel who worked in the restaurant. She was super sweet and always had a smile. The others looked miserable.

Great location if you are attending the Brisbane convention center—just a 3-minute walk—and my room had a beautiful view of a green park. The hotel is pricey but comfortable and well-equipped. Disappointed that housekeeping skipped my room one day, which shouldn’t happen at this level. Breakfast options were limited. Still, overall a good stay.

The room was lovely. The view amazing. Clean and comfortable. Location to theatre great. Staff friendly and pleasant. Coffee in the restaurant in the morning was smooth and flavoursome. My only crux was the limitation of information at booking time. I booked via booking.com advised of my itinerary and requirements for my disabled mother. Chatted with Novotel via app and at no time advised an additional fee would be required to park in a disability carpark. While I don’t mind paying for services, what I don’t like is lack of transparency when I specifically ask to about parking spot, then get hit with a fee on check in. The website states parking available, but no * stating a fee is required. Overall, good out weighs the one small detail.

Great location if visiting QPAC, the art galleries and surrounding areas. Had booked a Premier "N" Room and was given a complimentary upgrade to the Executive "N" Suite on the top floor. The room was beautifully appointed and had a lovely view of the city. As we were seeing a show, we prebooked our dinner at the restaurant. We were served promptly so could relax and enjoy our meal. Staff are very friendly. Have stayed before and will definitely stay again.