Makkah Clock Royal Tower A Fairmont Hotel

Unclaimed

I recently stayed in a triple room at the Fairmont Makkah, and overall, it was a fantastic experience. The room was spacious enough for three adults, with comfortable beds and a luxurious feel throughout. The décor was elegant, and everything was spotless upon arrival. One of the biggest highlights is the direct view of the Haram, which made our stay even more spiritually enriching. We could hear the Adhan clearly, and the hotel even has live prayer broadcasts in the room. The location is unbeatable—just steps away from the Masjid al-Haram, with easy access via elevators straight to the shopping mall and food court below. This convenience made it very easy for elderly family members. Service was professional and courteous. Room service was quick, and housekeeping was attentive to our needs. The Wi-Fi worked well, and the in-room amenities (tea, coffee, toiletries) were well-stocked. If I had to point out a downside, it would be the slightly slow elevator service during peak prayer times, which is expected given how busy the hotel gets. Overall, highly recommended for families or groups looking for comfort, luxury, and proximity to the Haram

What an awesome experience we had in this Hotel. Some people advised us not to go to this Hotel as it is busy and you have to use 2 lifts to get to Al Haram. These were so minor things that shouldn’t be considered in the grand scheme of things. Every aspect of our experience from every staff member was kind, hospitable and professional. A special shout out to Riyaaz Hassan, Mohammed Ibrahim the Restaurants Manager, Babar from the Cafe and one of the Duty Managers who served us, we truly believe Fairmont Hotel are lucky to have you all, your passion for customer service was excellent and flawless. You made us feel so welcome and special. We have stayed at many 5 star Hotels in the world and your Hotel is most certainly in our top 3. Your waiters Fahad and especially Rimzan who looked after us from start to finish at the Al Dira restaurant were so attentive and helpful. Thank you Fairmont Clock Tower Hotel, Makkah. We will definitely insha allah be visiting your Hotel again and next time insha allah with our children. The Hotel would also be convenient for the elderly and Wheelchair bound as it has its own mosque on S2 mashallah. Very highly recommend this Hotel.

This is my 4th times staying there and will absolutely come back! Throughout my stay, every staff member I interacted with was attentive, courteous, and eager to assist with anything ensuring my room was perfectly prepared, their dedication to service was evident. Special thanks to Jamal the bellboy, for their outstanding attention to detail and for making us feel like we are at home. He always ensures us to get everything we need. He is very helpful. It is rare to find such a consistent level of professionalism and friendliness, and it’s a big reason why I keep coming back

I stayed for 3 days. Experience was excellent. All staff from porters to cleaning crew were extremely friendly, diverse and helpful. Special shout-out to Baba Qazi, food manager who personally supervised all arrangements and went table to table to make sure guests are satisfied with food choices and variety.

I stayed during my Hajj pilgrimage. The overall experience was excellent! The hotel provided a spacious and well-maintained room that made a big difference during my pilgrimage. I was able to rest comfortably, which truly helped me recharge and made the entire experience much more pleasant. The fact that it has direct access from the hotel lobby to the ground floor of the Clock Tower also helps a lot. I had several breakfasts at M3 Restaurant and was warmly welcomed by Usama, who hosted us with exceptional hospitality. From the moment we arrived, the service was attentive and genuinely friendly. The entire staff was kind, helpful, and made us feel very comfortable throughout our visit. The food was delicious and perfectly suited to my taste, with a great selection and excellent presentation. I also appreciated the cleanliness and quality of the utensils, which added to the overall sense of care and professionalism. Overall, it was a thoroughly enjoyable experience.