Golden Sands Resort By Shangri-La

Unclaimed

A laid-back resort that's great for families, especially with kids. The pools and splash area are fun and well-maintained. Rooms are good and comfortable. There's a wide variety at breakfast, but some items didn’t taste fresh—felt like a few were reused from the previous day. Still, a decent option for a relaxed beachside stay in Penang.

- I had requested baby amenities through the app, and the hotel reached out via email prior to my check-in to gather details about my children, which I promptly provided. Naturally, I was looking forward to receiving the baby amenities or perhaps some toys or surprises for the kids—but unfortunately, nothing was provided. - As a first-time guest at this hotel, the overall check-in and check-out experience was disappointing. Upon arrival, no staff greeted us at the lobby, and I had to locate the check-in counter on my own. Additionally, no one directed us to the family check-in lounge. It was uncomfortable having to queue at the regular counter while managing my three young children running around the lobby. Given that your hotel has a dedicated family check-in lounge, I strongly suggest stationing a staff member in the lobby to assist and guide families to the appropriate area. This would significantly improve the guest experience, especially for those traveling with children. - On the positive side, my kids do enjoyed the pools, the Adventure Zone, and the clown walking around the public areas handing out balloons—it was a delightful touch. If possible, I would suggest adding water slides suitable for younger children, as the current slide seems more appropriate for older kids. - The room was spacious and comfortable, adequately clean, and offered a good variety of TV channels.

We have been going to the GS for over 30 years. We were a young couple with a 18 month old when we first went and now as a family with a grandparent , parents, Aunty and grown up children including our wonderful daughter in law, we still go to GS. The hotels staff are wonderful, from the very warm welcomes from the team in the lobby, golf buggy drivers and receptionist team to the great housekeeping team and pool attendants. There is the genuine true Malaysian hospitality throughout the resort that makes all ages welcome. There is something for everyone here and I can’t wait to take any grandchildren that we may be blessed with one day. The food is lovely, so much choice and really fresh. Good selection of both local and international choices for breakfast. Special thanks to Simon the Chef who prepared my delicious noodles each day for breakfast. I wish you much success in your training Simon as part of the Shangri- La group, you will be amazing. I would also like to mention how beautiful the pool area and grounds are, it’s a true pleasure to sunbathe all day and play pool volleyball. Great way to meet lots of great people from around the globe ( who also return year after year ) and the referee is a real good sport. We had the pleasure to meet some of the team from the cool lounge Diniy ( AFOM) Shaweine ( GROM) Felicia, Ayre and Aimon. ( apologies if I have spelt the names wrong ) nothing was too much trouble, thank you everyone and I hope you enjoy your new role as customer experience manager and take on “ Mr Blue Eyes “ on front desk full time. The only reason I gave the room a 4 was due to the tired look, however I will say the rooms were cleaned to a high standard daily. We had a seafacing room with balcony on the 6th floor, beautiful view and it’s well worth the extra money. As people have commented before the hotel may not be kept up to date decor wise as a 5* Shangri-La however as the 4* it is rated and charged as, its good value , great hospitality , location ideal to local market, dining out etc but it 100% comes with the Shangri-La service and hospitality.

It was a wonderful stay with kids and their grandparents. They enjoyed to the max. The hospitality is wonderful, services maintained top notch, suitable for family to enjoy their time. I was served by Aiman at the front desk, it was a wonderful experience. Pool was great place for children. However it is sad that the beach is disappearing soon due to the climate. Overall great place and will revisit next time. Thank you for the wonderful time.

Had a family holiday, experienced a very good welcoming from the entrance to the front door with a welcoming drink upon registration. Check-in for an interconnected rooms for my family. Room facilities was good but the room environment and dust are not to our expectations. Hope management will improve the situation.