Crowne Plaza Surfers Paradise, An Ihg Hotel

Unclaimed

10/10 - Absolutely Amazing! The staff here are absolutely fantastic – super friendly and incredibly helpful! A special shoutout to Abi at reception – she’s wonderful, so kind, and always willing to help. Also, Halina, the housekeeper, is such a sweet and lovely person. She went above and beyond to make our stay comfortable. The rooms were super clean and well-maintained – couldn’t have asked for better! The location was perfect, the breakfast was fantastic, and we met some amazing people during our stay. Thank you for making our holiday truly special! We will definitely come back again and again. ❤️ 10/10 – Highly recommend!

The customer service was excellent, I was able to drop my luggage there when I arrived early to spend the day walking around. They also helped me out massively when I needed to make some changes. Breakfast had a nice variety and with the price I paid for the whole service to the convention I was attending. I didn't have ti worry about the most important meal of the day. The special cocktails that was made for the occasion made things really fun. Would recommend to everyone I know who's planning on staying on staying at surfers paradise.

This is our first time staying on the Gold Coast, and we’ve been thoroughly impressed by the exceptional service provided by the hotel staff. From the moment we arrived, ERIKA at the reception made a lasting impression with her warm and professional demeanor. She went above and beyond to ensure that every detail of our stay was taken care of, making our experience truly memorable. We would also like to highlight the wonderful service we received from SCARLET at the buffet restaurant. She was attentive, friendly, and always ensured we were well taken care of during our meals. Her positive attitude and dedication to customer service were much appreciated. While our overall experience was fantastic, we do have one suggestion regarding the buffet. We noticed that the menu remained the same throughout our five-day stay, and we feel that offering a greater variety of dishes would enhance the experience for guests staying longer. A change in the buffet menu would add excitement and give guests more options to explore during their meals. Overall, we’ve had a wonderful time and are already looking forward to returning. Thank you to the entire team for making our stay so enjoyable.

Had a nice stay here during my conference. The room was spacious and clean. The bathroom was also clean with adequate supply. The only thing missing was a tissue box, and somewhere i could hang my towel to dry so I could reuse it. Generally, customer service were great, and they go above and beyond to your feedback and act upon it. The buffet was superb, so much to use from. The on demand chef was very friendly, professional, and expert. Restaurant was also clean with nice view by the pool. It is 30 seconds away from the tram and bus stop which makes it so convenient. Their Shooeys sports bar was also great. Had nice dinner there. The staff there was super friendly too, and the food was superb. There is a giant screen to watch sports. Highly recommend The Crown Plaza.

While our stay was short lived due to our timely schedule, our experience was very pleasant nonetheless. The room we were provided was immaculate in terms of cleanliness and everything we could've asked for. The service provided by Erika & Romeo provided was genuine and exceptional! They were the real stars of our experience as they were the perfect choices as exemplars of the Crown's face.