Chaiya Palace Hotel

Unclaimed

The hotel is well located in the center. The royal palace, the silver pagoda, and many other temples are in walking distance. The receptionists are very friendly and give you some recommendations on what to do in Phnom Penh. The hotel room is big enough and very clean. You have free water for drinking, which will be a refill every day. I also can recommend the spa . We had a 1 hour massage, which was really good . For breakfast, there is everything you need, like warm food (asia noodles, rice, vegetables), but you also have croissants, cereal, yogurt, and fruits. If you like, they will make you fresh scrambled eggs, fried eggs, or omelet. They also have several juice and bring you coffee or tea. I recommend staying in this hotel.

Loved this hotel and staff very much. Did our washing for 9 dollars. Rooms were spacious and clean. Staff is very friendly and helpful. Breakfast was fast and delicious with decent variety on offer. Coffee was nice. If I had to complain, I would only say bath water doesn't get hot enough, but I like to boil like a lobster. Great location can get a lot of food delivered. We also got massages here, which was lovely. The only thing I'd mention here is that there was no music, so I was left alone with my own thoughts the noises of everyone breathing and squeaking of the beds, and that there were no blinds, so the room was very bright. But left feeling very refreshed. Over all great experience and would stay here again

Stayed March 2025. It's a new hotel (8 months old they told us). Room was excellent, comfortable, good aircon, excellent bathtub/shower although the room got very hot from the full length windows. Also the room has a chiller, not a fridge, which is disappointing given the hot weather. Staff are excellent and willing to help. Only issue we had was our linen was soiled and because it was after 11pm, housekeeping had left and night staff could not access the linen cupboards. This seems unacceptable for a hotel. Location is adequate - near the river, palace, supermarket, restaurants. More importantly, tuktuk on Grab is so cheap your location doesn't matter that much as you can get anywhere easily. Breakfast selection is reasonable including cereal, small bakery section and hot food that changes a bit each day. Pool is excellent and has lovely sunset views. Restaurant food is pretty good. Only issue was we booked a package including Khmer lunch and Western dinner, and the hotel didn't seem to know what this was. We booked directly on their website which gives the best prices and also package deals. The staff didn't seem to know we had a package (both email and on arrival) until we told them. A few small issues but overall an excellent stay and would be happy to again.

A wonderful hotel with great furnishings, spacious rooms, pleasant staff, and a very beneficial location (although it’s a little south of city centre). Not a big reception area, so have to be careful when you check in or out. The staff is very attentive and works efficiently to help you in a timely manner. Good listening skills as well which is so important and lacking in many hotels in SE Asia. The bathrooms are fantastic, big bathtubs and pleasant layout. Beds are high quality and very comfortable. The reason they don’t receive a perfect score is the food. The food doesn’t match the quality of the hotel. The food is colorful and looks nice, but the quality is one level below what it should be. Pumpkin soup is nice, but in a small bowl for $5. Breakfast is sub par as well. Rice is overcooked and other foods lack freshness. Too bad. Avoid the food and you get 10/10 for everything else.

The customer service at this hotel is top notch. From the reception to the restaurant - they provide an amazing customer service. They provide a 5 star customer service and the rooms are very clean. I would definitely stay here in my future travels to Phnom Penh and would recommend this hotel to anyone.