Name: Crest On Park Apartments
Address: 46 Park St, St Kilda West VIC 3182, Australia, Melbourne, Australia
Telephone: +61 3 9525 4139

Stay at [Name], a muslim-friendly hotel in [City]. Book your stay now.

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https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VOV2wxOFdNdkx5UnFnRRAB&d=17924085&t=1

places/ChIJ_aUkGG5o1moRve-jJKNXHGw/reviews/ChdDSUhNMG9nS0VOV2wxOFdNdkx5UnFnRRAB

I recently stayed at the Crest on Park Apartment-Hotel located at 46 Park Street, St Kilda West. After checking out, I discovered that I had unintentionally left several valuable clothing items in the wardrobe of my apartment. Despite reaching out to various staff members at the Crest Hotel group for assistance, I have not received any help. I have been contacting their reception daily to explain my situation and list the items I left behind, but I have yet to receive any satisfactory responses. Additionally, the manager has not returned my calls or followed up on my inquiries. I strongly recommend against staying at this hotel if you care about the safety of your belongings and want to ensure that your personal items are securely stored without the risk of theft.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnTUNnZ0pDZ3NnRRAB&d=17924085&t=1

places/ChIJ_aUkGG5o1moRve-jJKNXHGw/reviews/ChdDSUhNMG9nS0VJQ0FnTUNnZ0pDZ3NnRRAB

Do not recommend. Paid for king room and we got two single beds pushed together. Can hear everything in these rooms. We booked it thinking it was a hotel as it says apartments/hotels and it wasn’t even an apartment - this was a motel. Check out was at 10am! Could only get an extension of half an hour or would have had to pay more which is crazy as the room was already expensive. Communication was very poor with staff via email. Checking in at another location was a pain. Gate into complex was broken which means there was no security. Called them and they didn’t seem to care. Was fixed when we were leaving. Would not recommend - can get much nicer rooms with proper king bed and parking over night for cheaper which I naively found after booking too quick. Naming this a 4 star hotel is a massive stretch.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSURfdGJ2NW93RRAB&d=17924085&t=1

places/ChIJ_aUkGG5o1moRve-jJKNXHGw/reviews/ChdDSUhNMG9nS0VJQ0FnSURfdGJ2NW93RRAB

Not the best but not the worst. Only booked because it was close to where we needed to go for our trip. Checking in at another location wasn't ideal. The $300 hold deposit is absolutely ridiculous. When I got there to pay the remaining cost of the booking I was told one number, I show the person at reception my email showing the balance which was a lower number and she just adjusted it to match the email?? If I didn't say anything I would've been charged extra?? Had someone from room service let themselves into our room at 5pm one night asking if we'd extended our stay. We hadn't. We were always staying two nights. They said sorry and then left? Booked an executive room and it didn't match the pictures online (online shows a kitchenette with a sink etc). Rooms were well cleaned and well stocked though. I'd stay there again if I had to, it just wasn't the best experience.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnTUNncW9MdXZ3RRAB&d=17924085&t=1

places/ChIJ_aUkGG5o1moRve-jJKNXHGw/reviews/ChdDSUhNMG9nS0VJQ0FnTUNncW9MdXZ3RRAB

Genuinely the worst experience I've ever had at a hotel.
I stayed for my 1 year anniversary with my partner and was really disappointed at the poor quality of this hotel.

It states online this is a 4 star hotel, this is blatantly a lie as when we arrived, what we found was a motel.
There's no reception and no facilities whatsoever.
This obviously does not fall under the requirements of a 4 star hotel, on top of that, when asking in person what the price of car parking was I was quoted $30 a night, however online it says free parking.

The first night me and my partner were awoken by very loud noises in the room next to us, and then woken up again in the morning from the room above us, I phoned reception on the room phone but got an error message, when following up in the morning they said it could be broken and did absolutely nothing to fix the issue, instead questioning why I didn't use my personal phone to look for their reception number online in the middle of the night.

To top it off my sheet had a stain which looked like blood, I was also told they had baggage storage when asking, but when I went to store them they told me they didn't, but suggested leaving my bags in the lobby?!
We asked how safe it'd be and they said they can't guarantee there'd be staff nearby within eyeshot, mind you this is after I had confirmation one they had storage, and two it was secure.

There are several other points which were really disappointing but as a whole, I just advise no one else stays here.

I also contacted the hotel privately with this same message before saying it publicly, but they ignored me.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSUN2cjU2dDRBRRAB&d=17924085&t=1

places/ChIJ_aUkGG5o1moRve-jJKNXHGw/reviews/ChdDSUhNMG9nS0VJQ0FnSUN2cjU2dDRBRRAB

Holding deposit of $300 held for days after your stay.
Poor communication as staff advise it would be released after housekeeping has checked the room, next was told that the night shift is in charge of this. It's now days later and still pre authorisation is yet to be released.
It's not the 90s and the bank states it's them not pressing a button. Poor communication in regards to this. I stay everywhere and never experienced such a delay!!

Crest On Park Apartments
Unclaimed

About

Opening Hours

Price Range

Accessibility

Location and contact

Address

In the area

Rooms

Muslim Friendly Dining

Events & Weddings

Prayer Facilities

Reviews

0

Great

Nearby Listings

Happytown Kpop Store

West End Melbourne

Depot Adventures - Melbourne Walking Tours

Kuwaii

Olivia Spring Cafe

Easy Vegan

Bsn Central Mosque

Islamic Council Of Victoria (Icv)

Mcec Prayer Room

University Of Melbourne Musalla (Prayer Rooms)

As featured in HHWT articles

Crest On Park ApartmentsUnclaimed

About

Opening Hours

Price Range

Accessibility

Location and contact

Address

In the area

Rooms

Muslim Friendly Dining

Events & Weddings

Prayer Facilities

Reviews

0

Great

Nearby Listings

Happytown Kpop Store

West End Melbourne

Depot Adventures - Melbourne Walking Tours

Kuwaii

Olivia Spring Cafe

Easy Vegan

Bsn Central Mosque

Islamic Council Of Victoria (Icv)

Mcec Prayer Room

University Of Melbourne Musalla (Prayer Rooms)

As featured in HHWT articles

Crest On Park Apartments
Unclaimed