Urban Retreat Onsen Spa

Unclaimed

I chose this spa and had an amazing full-body massage—it was absolutely perfect! The ambiance was relaxing, and the therapist did a fantastic job, making the whole experience incredibly soothing. From the moment I walked in, everything felt calm and well taken care of. I’ll definitely be coming back for another session!

Truly outstanding! My wife and I had such a wonderful experience here. We took the Onsen and massage package as recommended by a staff over the phone. Upon arrival, we were greeted warmly at entrance and were immediately given a welcome drink while we fill up our details on a card. After that we were given a short briefing and a short tour around the place as it was our first time. Men and women had separate rooms for Onsen. Everyone has their private onsen rooms equipped with a shower. Toiletries, towels, hair dryer, a Japanese Yukata, bottled water and a complementary collagen face mask were provided for Onsen. So thoughtful! Before the session, we were given options to choose which type of salt we wanted for the onsen. We were also given the option to choose which temperature of water we preferred (they recommended 38 degree Celsius for beginners which was perfect for me). After the Onsen session, we were ushered to the VIP lounge to cool down while we waited for our time for our aromatherapy massage. Su and Liz (not sure if I spell their name correctly) were assigned to my wife and I for our massage. Best part about the massage is that they allow you to choose which part of the body you want them to focus more on. I’ve never seen any other places that can curate to your needs like this. Amazing! Su and Liz were very experienced. We had a good 1 hour massage session and came out super relaxed and loosen up. Su was also very accommodating to ask if the pressure was okay throughout the massage. At the end of it all, our experience ended with a complementary dessert and ginger tea which tasted really good. We were also given a small gift before we left. Overall, the service was really above my expectations. I’ve been to many places but this one is by far one of the best. Highly recommended and will definitely be back in the future.

It was my first time here, and it was such a nice experience. The ambiance was lovely, with calm music and friendly people at the counter. I tried the aromatherapy massage — my masseuse was Mutia. She used a light touch and always made sure I was comfortable. I will definitely come back. Worth the price!

Just had a body scrub and deep muscle massage with therapist yupa and it was incredibly good! My body feels so light and my skin’s super smooth. The therapist was gentle, skilled, and really knew what she was doing. One of the best treatments I’ve had in a long time. Highly recommend!

I experienced onsen and foot massage at Urban Retreat Sunway 163 Mall for the 1st time. It was lovely and relaxing . Era was very good with the foot massage and I enjoyed it vm. Will definitely visit this place again!