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BACHA COFFEE PTE. LTD.

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Bacha Coffee The Globe, Changi Int'l Airport Terminal 2

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https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnTUNBbWQteWVREAE&d=17924085&t=1

places/ChIJyTVj9YU92jERS8B0OtHzv1Y/reviews/ChZDSUhNMG9nS0VJQ0FnTUNBbWQteWVREAE

Came here on a Sunday afternoon, and crowd levels were low. There are no tables for dine in, and only take out is allowed. Staff here are relatively attentive and good with their reccomendations.

Coffee flavour wise is there, but potency is rather mild and diluted in my personal preference. The takeout packaging is astonishingly beautiful. For $8.50, this is a darn presentable take out coffee with a reusable glass straw and gold-plated printing! Add 70 cents for a croissant. Along with tax free purchase, this is a good place to try Batcha coffee without all the fuss in the other outlets outside of the airport.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VKbkN6ZWYtaDkzQWhnRRAB&d=17924085&t=1

places/ChIJyTVj9YU92jERS8B0OtHzv1Y/reviews/ChdDSUhNMG9nS0VKbkN6ZWYtaDkzQWhnRRAB

Subject: Feedback on Staff Behavior at Changi Airport Terminal 2 – Bacha Coffee

Dear Bacha Coffee Team,

I recently visited your outlet at Changi Airport Terminal 2 while on a trip to Singapore. As someone new to your brand and with a mother who loves coffee, I was drawn to your store by its aroma and ambiance. I wanted to purchase a small gift for her, making this visit a personal and special experience for me.

However, I was deeply disappointed by the behavior of one of your staff members, Ms. Jenny Tiatco Cuban, during the morning hours. When I asked for assistance, she appeared hesitant to help and spoke in a noticeably rude manner. What saddened me more was witnessing her interact more pleasantly with other customers of a different nationality. When I politely asked why she was being rude, her response was, “I am like this,” delivered with a sarcastic smile.

As an Indian traveler, I felt insulted and uncomfortable, especially in front of other customers. This incident turned what should have been a joyful moment into a very unpleasant one.

I’m sharing this feedback not out of anger, but in the hope that it helps ensure no other customer—especially from India—feels the same way I did. I respect your brand and what it stands for, and I hope this matter will be looked into with seriousness.

Sincerely,
Prudhvi Sai Theja Pennada

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSUNQdzdDTjN3RRAB&d=17924085&t=1

places/ChIJyTVj9YU92jERS8B0OtHzv1Y/reviews/ChdDSUhNMG9nS0VJQ0FnSUNQdzdDTjN3RRAB

The two gentlemen helped us clean out the shop. We’ve bought coffee here on our last trip to Singapore and loved it (especially Yemen) and couldn’t wait to restock. Thank you for your help in buying a box of each flavour for our trip back to Sydney. They also helped pack and secure the bag thoughtfully so we could bring it as carry-on. We look forward to returning!

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSURuenNIY1BREAE&d=17924085&t=1

places/ChIJyTVj9YU92jERS8B0OtHzv1Y/reviews/ChZDSUhNMG9nS0VJQ0FnSURuenNIY1BREAE

Warning!
The experience at Basha Coffee in Changi Coffee Terminal 2 was disappointing due to the exorbitant pricing of their coffee. The cost of a simple cup of coffee was unreasonably high, which detracted from the overall value of the visit. Such pricing does not align with the expectations for a casual coffee shop, making it difficult to justify the expense.

Additionally, the staff's incompetence in processing orders was evident during my visit. Despite their explanation of a promotional offer, they failed to apply it correctly, resulting in my order being rung up separately. This oversight not only led to an inflated bill but also showcased a lack of attention to detail in their service.

When I pointed out the error, the staff showed little concern for the mistake. Their indifference to customer feedback further compounded the negative experience, leaving me dissatisfied with both the service and the value for money. Overall, Basha Coffee did not meet the standards one would expect from an establishment in such a prominent location.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSURfMU5leGFBEAE&d=17924085&t=1

places/ChIJyTVj9YU92jERS8B0OtHzv1Y/reviews/ChZDSUhNMG9nS0VJQ0FnSURfMU5leGFBEAE

Luxurious coffee shop, wide variety of coffee. To make it easy, just for the package for takeaway: coffee and croissant. Coffee comes with nice packing.

Bacha Coffee, The Globe, Changi Int'L Airport Terminal 2
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