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serravalle

Saint Laurent

High-end designer line with Paris origins, offering men's & women's clothing, accessories & more.

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https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnTUNvbzVHSWd3RRAB&d=17924085&t=1

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I had an incredibly disappointing experience at YSL today. I was prepared to make multiple purchases after waiting in line for 30 minutes, but was completely ignored by 4–5 employees who walked past me—even when I clearly flagged for help. When I finally made it to the checkout, two women came to the register and proceeded to type on their computers for five minutes without acknowledging me or saying a single word. No greeting, no “we’ll be right with you”—nothing. After standing there feeling completely disrespected, I gave up, returned the items, and walked out. For a luxury brand, this kind of service is unacceptable.

Do better.

Edit: after YSL went to Versace a few doors down and they were super friendly and incredibly helpful. Spent all the money that was intended for YSL at Versace. Highly recommend this Versace!

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnTUNveTVPWXlBRRAB&d=17924085&t=1

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Stood in their store holding a $400 pair of sneakers for 10+ minutes just trying to get someone to see if they had my size. Not only were they incapable of doing that, I couldn’t even get a single worker to acknowledge my existence. (Which should have been easy considering they had 20 workers for the 10 customers they let in to force most customers to wait outside for the illusion of demand) By far the worst set of retail workers I have ever encountered. And for the record to the YSL workers reading this, you are working retail, not curing cancer, your whole job is to help customers, get over yourself. You sell over priced clothing I was about to stupidly buy. Thankfully you guys were beyond  awful, so I went next door to Versace, and got amazing customer service.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnTUNveTczM0Z3EAE&d=17924085&t=1

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I’ve never encountered such dismissive attitudes in a store claiming to be “luxury.” From the moment I walked in, every employee I flagged looked straight through me as if I didn’t exist. Not a single greeting, not a single offer of assistance—just blank stares. I had nearly $5,000 worth of items ready to purchase, but their rudeness was so off‑putting that I left empty‑handed and took my business elsewhere. YSL’s atmosphere is cold and uninviting, and until they train staff on basic courtesy, I won’t be coming back.I have been a loyal YSL customer for years and this experience has single handedly ended that loyalty.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSURQcnVuVnd3RRAB&d=17924085&t=1

places/ChIJPWVBmjVnh0cRa-dFsVL3Cx4/reviews/ChdDSUhNMG9nS0VJQ0FnSURQcnVuVnd3RRAB

Visiting this store was a very unpleasant experience! They purposely keep a long line of people in front and we had to wait for 2 hours to get in, while we could see staff members scrolling on their phones, the cleaning personnel going around dusting and only a very few customers inside the store browsing. They also had a very limited selection of items and sizes and the prices pretty much match what you find in other YSL locations. The staff was not polite or service-oriented.

As a regular YSL customer, I was beyond disappointed with the experience. This place does not live up to the standard of the brand.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnTUNveTZQR0lnEAE&d=17924085&t=1

places/ChIJPWVBmjVnh0cRa-dFsVL3Cx4/reviews/ChZDSUhNMG9nS0VJQ0FnTUNveTZQR0lnEAE

Horrible service and the female workers there were incredibly dismissive and rude. Was going to make purchases but changed my mind based off their attitudes and left

Saint Laurent, Serravalle
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