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Wheelchair Accessible Entrance

London

Airy quarters in a cosmopolitan hotel offering a restaurant & a gym, plus a bar.

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The Dixon, Tower Bridge, Autograph Collection

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https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VPNmVoTEtjdF9paHRRRRAB&d=17924085&t=1

places/ChIJ4c-vQVADdkgRpua8abxhNi4/reviews/ChdDSUhNMG9nS0VPNmVoTEtjdF9paHRRRRAB

This may be the perfect hotel. After going back and forth between The Dixon and 2 other hotels, I'm so thankful that we picked this one. The location was quiet but near everything, the building was immaculate, and the room was perfect. The staff went above and beyond to assist us with getting checked in early after traveling for 24 hours to get there, and truly every staff member that we met was great. Best of all was the food! We spent 7 days in London and the best food we had by far was The Dixon's breakfast. I travel for work and spend over 100 nights per year in hotels, but The Dixon is my favorite hotel in recent memory.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnTUNZNm83Ty1nRRAB&d=17924085&t=1

places/ChIJ4c-vQVADdkgRpua8abxhNi4/reviews/ChdDSUhNMG9nS0VJQ0FnTUNZNm83Ty1nRRAB

After a 25-year hiatus from London, we stumbled upon this hotel via the Marriott App and booked a four-night stay. What a delightful decision that turned out to be!

Location: Just a 280-meter stroll from the south end of Tower Bridge, this spot is a gem for holidaymakers like us who rely on Uber or enjoy wandering on foot. While the nearest Tube station isn’t right at your doorstep, the area compensates with a vibrant cluster of restaurants, bars, and a handy Sainsbury’s Local, all within a five-minute walk.

Design and Interior: This place feels like a boutique hotel tucked into a classic British building, exuding old-world charm. The rooms boast soaring ceilings and are just the right size for the prime location and price. The stylish interior adds a touch of elegance that elevates the whole experience.

Service: From check-in to check-out, the service was stellar. Whether at the front desk, bar, or restaurant, the staff greeted us warmly and went out of their way to assist—a true hallmark of hospitality.

Breakfast: The breakfast here is fantastic—international travelers won’t need to search elsewhere for a classic English breakfast. This hotel serves an excellent one, alongside a wide variety of other delicious options to suit every taste.

Areas for Improvement:
1. We were surprised to spot a flat popsicle stick with a chocolate stain lying in the passageway on the carpet to our room. It stayed there from check-in to check-out, untouched for our entire four-night, five-day stay. For a Marriott-branded hotel, this oversight was glaringly obvious and disappointing.

2. The shower’s water pressure was a bit weak, which was a letdown when you’re hoping to rinse away the day’s fatigue after exploring London.

3. A stunning geometric chandelier graces the ceiling, adorned with 15 LED light bulbs—though, to our dismay, two have been out since we checked in. Given that this is a Marriott hotel, I’d expect the issue to be resolved after the last guest’s departure. The staff who prepared the room should have noticed it and promptly reported it to an electrician.

4. As platinum members, we were graciously offered a late 4 p.m. check-out. Out of courtesy, we stored our luggages with the concierge in the morning before heading to the British Museum, planning to notify the hotel if we couldn’t return by 4 p.m. to clear the room. However, when we returned around 3:30 p.m., we found our room already cleaned with two staff members inside. I remarked, “We have a 4 p.m. late check-out.” One of the staff stepped out and replied, “But there’s no luggage in the room.”

Since when does a hotel determine a guest’s check-out based on the presence of luggage? The hotel should confirm with guests before clearing a room prior to the agreed check-out time.

Overall: Despite these hiccups, our stay was thoroughly enjoyable, and we’d happily recommend The Dixon to friends visiting London.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJRDR2TU90bE9LNUp3EAE&d=17924085&t=1

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Really wanted to like this hotel as I had a great first impression the moment I entered the lobby and was welcomed by the staff, but they definitely missed the mark on a few things.

1. My room smelled like sewage, the smell came from the shower area which was a bit unpleasant throughout the night
2. The bathroom door wasn’t completely frosted leading to some awkward moments with my family. The door itself was also hard to lock and secure, I resorted to put a trash bin to prevent the door from opening
3. They placed the shampoo by the sink and 2 body soaps in the shower, probably an honest mistake but I do expect more from hotels of this caliber
4. They mishandled my bill as I was charged some obscure amount on my card even though the room was booked with points - still waiting for a proper resolution. Before checking out, I asked for the receipt to be emailed to me twice and yet I received nothing in my inbox

Overall I’d come back here if they stepped up their management a bit. The location is great and the breakfast was nice.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnTUR3eE9uT0ZBEAE&d=17924085&t=1

places/ChIJ4c-vQVADdkgRpua8abxhNi4/reviews/ChZDSUhNMG9nS0VJQ0FnTUR3eE9uT0ZBEAE

We loved our stay here. Staff were super nice! Walking distance to London Bridge, lots of great restaurants, shops and a walking distance to the Borough Market and the train station. Very clean, lovely artworks, great view from the room. Also love the fact that it’s in the less touristy area. There’s also breakfast that can be included in your room, nice cocktails at their bar.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VMbVNvY20xbWFLMkpnEAE&d=17924085&t=1

places/ChIJ4c-vQVADdkgRpua8abxhNi4/reviews/ChZDSUhNMG9nS0VMbVNvY20xbWFLMkpnEAE

Had a wonderful experience here! The rooms are very comfortable and quiet, and the breakfast was also really good. The staff were very helpful when I wasn’t feeling well at any hour of the night. Great location too.

The Dixon, Tower Bridge, Autograph Collection
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The Dixon, Tower Bridge, Autograph CollectionUnclaimed