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[Name], Penginapan di [City] | Have Halal Will Travel

Gold coast

Streamlined dorms in a bright, modern hostel featuring a communal kitchen & a colourful deck.

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https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VQUzF0Zk9yMUxESmR3EAE&d=17924085&t=1

places/ChIJFeY95zgFkWsRp7bejQHN_J0/reviews/ChZDSUhNMG9nS0VQUzF0Zk9yMUxESmR3EAE

As soon as I walked in I was welcomed by friendly staff and other backpackers. Feels very social right off the bat.

It’s basically one huge dorm with 100 beds, I actually really liked the vibe, honestly not really noisy at all and they make sure to turn the lights off at night and the sun light wakes your up in then morning. Felt like a massive school camp or something.

Kitchen is very social too, plenty of people happy to talk. Wifi is fast and they give you free towel, soap, shampoo & conditioner to use.

Only downside is that it can get really hot in the pods at night, even on the cool nights it was still very hot, the beds need a little fan or something. Not really any ventilation in the dorm at night. For some reason as well none of the showers and toilets had locks on the doors which could be an issue.

All up great location, really friendly staff and easy to meet other travellers here too.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VOWHdoc0tOLVpPX2pRRRAB&d=17924085&t=1

places/ChIJFeY95zgFkWsRp7bejQHN_J0/reviews/ChdDSUhNMG9nS0VOWHdoc0tOLVpPX2pRRRAB

Official Complaint to Management of Tequila Sunrise Hostel Surfers Paradise

Dear Management,

I am compelled to bring to your attention several serious issues regarding inadequate service and inappropriate behavior from your staff during my stay.

Upon check-in, I requested a lower bunk bed, which was provided. However, the design of the bed proved extremely uncomfortable and unsafe. The mattress was narrow, and beneath it was an entirely open space, causing my personal items, such as my phone and headphones, to frequently fall directly into the storage drawer belonging to another guest. This repeatedly placed me in awkward situations, especially at night when I had to disturb my neighbor to retrieve my belongings.

Additionally, this design poses a security risk for other guests’ belongings, as anyone could potentially access personal items stored below. I reported this issue immediately on the first day to the receptionist (a blonde female), but no corrective action was taken.

Furthermore, for the first five days, all guests, including myself, left their shoes on the floor near their beds because the hostel provided no shelves or specific storage areas for footwear. This morning, I discovered that my socks, which were neatly placed on top of my shoes, had disappeared. After approaching the reception staff, who were initially reluctant to show CCTV footage, it became apparent—after a considerable delay—that my socks had been accidentally vacuumed during cleaning. Rather than offering an apology or compensation, a male staff member with a beard insisted this was “my problem,” stating it was against hostel rules to leave anything on the floor.

However, these rules were neither communicated nor enforced during the previous five days. The situation escalated further in the evening when another receptionist (a slender blonde woman) rudely and disrespectfully demanded I immediately remove my flip-flops from the floor, blatantly ignoring similar footwear left by other guests. This behavior appeared targeted and humiliating, especially following the morning incident.

Additionally, a personal juice bottle of mine placed in the communal refrigerator went missing, further compounding my negative experience.

Such treatment is completely unacceptable, highly unprofessional, and disrespectful. Initially, I planned to extend my stay, but due to the unacceptable conduct of your staff, I have decided to check out immediately.

I urge the management to investigate these matters thoroughly, rectify the described shortcomings, and address staff behavior promptly to prevent such incidents from occurring in the future.

Sincerely,
Piotr Novak

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJdk5pc0xQODdhU3N3RRAB&d=17924085&t=1

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Claudia and the rest of the team were so wonderful. They were always so friendly and personable, they made my stay here really special. I’d highly recommend

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnTURJdWVIcEp3EAE&d=17924085&t=1

places/ChIJFeY95zgFkWsRp7bejQHN_J0/reviews/ChZDSUhNMG9nS0VJQ0FnTURJdWVIcEp3EAE

We really enjoyed our 2 nights at the podstel. As an older couple in our 60's we found the young people there very refreshing, positive and polite. Areas very clean.The meals are an added bonus and the podstel adequate and cosy. The dorm was quiet at night, strict rules at pm regarding noise in dorm. Fantastic price for those on a budget or wanting adventure.will definitely stay again.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnTUNneWItUVF3EAE&d=17924085&t=1

places/ChIJFeY95zgFkWsRp7bejQHN_J0/reviews/ChZDSUhNMG9nS0VJQ0FnTUNneWItUVF3EAE

Great location and good amenities. Residents are extremely loud after hours. Makes it very hard to sleep. The night manager is not available at night and typically sleeping. This happened numerous times throughout the night. Having free food is a plus. Rooms and bathrooms are adequately clean and sizable.

Tequila Sunrise Hostel Surfers Paradise
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Tequila Sunrise Hostel Surfers ParadiseUnclaimed