Taj Santacruz

Unclaimed

I had just visited to meet a family member, and the experience was quite pleasant—except for the food. Starting from the top: once you enter the hotel, there’s valet service, which, as usual, is efficient. Then, you head to the reception and provide your name along with the name and room number of the person you’re visiting. I think that’s a great measure in terms of security, as they only hand over an extra room key after confirming with their guest. Now, coming to the room. The rooms here are quite spacious, with comfortable beds, clean washrooms, an iron, television, and all the basic amenities you’d expect. I had dinner at the restaurant here. To my surprise, the food didn’t live up to the hotel’s standards. The service was slow, and to make things worse, the food was poorly cooked—perhaps due to some issue in the kitchen. However, I must applaud the waitstaff; they genuinely tried to make up for it with their attentive service. So, I wouldn’t recommend this place if you’re planning to dine in. Hopefully, the management takes note and works on improving this. Last but not least—music. I must say, the hotel has hired some truly talented singers. Their performances can make your evening or even your entire day feel soothing and memorable. So even if not for the food, do stop by to enjoy the live music. It’s definitely worth it.

My stay at Taj Santacruz, Mumbai was truly wonderful. The hotel is very, very beautiful, with a modern yet warm atmosphere that immediately makes you feel welcome. The rooms are extremely spacious, offering a luxurious sense of comfort, and the bathrooms are just as large and beautifully designed — I absolutely loved it! One of the most unique features is the runway view from the room. Watching flights take off and land right from your bed is such a magical and unforgettable experience — it’s truly something special that you don’t find everywhere. The service is top-notch, with staff who go out of their way to make your stay perfect. The food is absolutely delicious, offering a wide variety of options, and the overall hospitality is warm, thoughtful, and truly memorable. If you're looking for a luxurious and one-of-a-kind stay in Mumbai, Taj Santacruz is a perfect choice.

One of the Taj’s best properties. Bang on the Airport. Visited for the first time. Loved the prompt service and atmosphere. Beautiful and lavish halls and lounge. Kids loved the fishes in the aquarium. It was difficult to take them away from the wishes. Food was delicious and served promptly.

Stayed here 3 nights, got a free upgrade with an amazing view. A very decent size room with plenty of amenities. A very generous buffet breakfast which paired well with south Indian filter coffee. Overall a good experience, only thing was the pool was a bit underwhelming, but ok for a quick dip.