Sheraton Makkah Jabal Al Kaaba Hotel

Unclaimed

I stayed here for 16 days and the service is beyond 5 star. Everything from the reception, to housekeeping, the team at the Lounge on floor 12 ( Nashwa, Amr and team) went over and beyond with outstanding service. I felt more than at home. A special thanks to Loujain and the duty manager I spoke to for accommodating my stay and doing everything they could to make it worth while. It is close to the haram( 5-10 min). I will definitely recommend this hotel and would love to come back, Insha'Allah. جزاكم الله خيرا على كل شيء

Outstanding Service at the Chocolate Lounge!! I had a wonderful experience at the Chocolate Lounge in the Sheraton Makkah Jabal Al Kaaba Hotel, thanks to Abdul Majeed. His customer service was exceptional. He went above and beyond to help us arrange our transportation from Makkah to Marina, making everything seamless and stress-free. The food and drinks were equally impressive! The tea and coffee were fantastic, and the croissants and pastries were a true delight. If you’re in Makkah, don’t miss out on this gem! Highly recommended for both the service and the delicious treats!

We booked this hotel for me and family (12 of us). Its a 5min walk to the haraam. The service was excellent and the rooms were super clean, they would clean it every day or whenever you ask them to. They are professional and kind. Always holding the doors and greeting you. They even open lifts for you! I would recommend this hotel with my eyes closed. Thank you so much, I would definitely book again in the future in sha Allah ☺️

My wife and I recently enjoyed an exceptional stay at your hotel during our Umrah pilgrimage. The service was excellent, and the staff, particularly Ibrahim (bellboy) and the receptionist, were exceptionally professional and courteous. We highly recommend your hotel and give it a 10/10 rating. We look forward to returning in the future.

Very good choice for Hajj & Umrah trips as location of this hotel is close to Haram and even in future when third Saudi expansion finishes , this hotel will be on one of new entrances to Haram. Very helpful & supportive staff from various departments. Very good restaurants & food. Very good rooms and housekeeping. I would like to thank everyone of staff and especially Daloar Hosen from housekeeping as I interacted with him on daily basis for keeping our room clean & tidy.