Pullman Zamzam Makkah

Unclaimed

We had a wonderful experience at Pullman Zamzam Makkah. After performing Umrah, we arrived in the middle of the night and were exhausted. Rawabi at the front desk went above and beyond to assist us. She worked diligently for nearly 4 hours to arrange an early check-in, and we are incredibly grateful for her kindness and effort. Her warm and professional service truly stood out. The hotel’s location is unbeatable—situated within the iconic Clock Tower complex, it’s just steps away from Masjid Al Haram and the Kaaba. Having everything so close made our stay even more convenient and spiritually fulfilling. The buffet breakfast was also excellent, offering a variety of delicious options. It was definitely worth adding to our stay. Highly recommend this hotel for its exceptional service, prime location, and hospitality.

I had a pretty good experience with Pullman Zam Zam. This was the first time I used this hotel and can honestly say apart from a few issues that are possibly out the hotel chains control, it was great. The rooms are spacious enough for 4 people. The single beds are a very decent size and are more likely 3 1/4 beds, which I loved. The best thing about the location is it classed within the Harram and has speakers connected directly to the room and you can hear and azaan and recitation. The check in process was unnecessary long, the reservation had been made 2 months in advance and an accessible room was requested, however, this was not made available for us on check in. I was disappointed to find out there are only 4 accessible rooms in this monster of a hotel. The room service was great, they have a great bunch of guys providing a great service. Breakfast was decent, the lifts in the hotel worked great, but the clock tower ones that we use to get to the hotel reception floor were very temperamental. The clock tower lifts are as expected super busy at times causing some delays. My biggest disappointment was the basement drop off and pick up location floor which is -2 from the clock tower lifts. This area is so dangerous and it is absolutely shocking how this planned out. There are so many vehicles coming and going and majority of those are for hotel customers of several big chains, however, the drivers are not allowed to park as they will get a fine. Proper lanes and parking space should be created so families can load or offload their families and luggage with ease the location is amazing, coming out the clock tower you are directly facing the Kind Abdul Aziz gate and can see the kaba. Hotel chain needs to improve on providing more accessible rooms and try and organise the parking, loading and offloading of passenger to make the customer experience a lot better. Staying here did feel like it was a 5 star hotel, thanks and I would definitely consider staying there again.

5 stars Our experience at Zamzam Pullman Makkah was nothing short of amazing. We arrived in Makkah as early as 6 am and, although early check-in wasn’t available until 9, the front desk kindly provided us access to the lobby restrooms so we could freshen up before performing our Umrah. After completing our Umrah that morning, we returned to the front desk around 9:30 and were greeted by the lovely Rawabi, who checked on early check-in availability for us. Alhamdulillah, there was a room ready and we were able to check in much earlier than the standard 4 pm—this made such a difference after our long journey, and we were so happy and grateful! The room itself was spotless and comfortable, the breakfast offered a wide variety of delicious options, and all the staff were kind and welcoming. And of course, the location is absolutely ideal—just steps away from the Haram, making it incredibly convenient for every prayer. Thank you, Zamzam Pullman, for making our family’s Umrah experience so smooth and unforgettable! ??

We recently visited Makkah for Umrah with my family and had a truly wonderful experience. The location was perfect — just a short walking distance to the Holy Kaaba, which made it very easy and convenient for us, especially when having 2 kids (8 & 6 y.o.) The service was excellent throughout our stay. A special thanks to our brothers in the kitchen and housekeeping, especially Amir Hamza and his team, for their outstanding hospitality and care. The only minor point to mention is the elevators in the Clock Tower (not the hotel itself). Since there are many attractions and shops on each floor of the tower, it sometimes takes a little while to get an elevator up to the hotel’s reception. Overall, we had a great time and are truly grateful for the wonderful service. Highly recommended!

Overall, the service was great, especially considering the large number of guests they serve. The staff were helpful and the location is excellent for pilgrims. However, a couple of things could be improved. There was a unpleasant smell coming from the kitchen sink pipes, which affected the overall room atmosphere. Also, the towels had a strange odor the last time they were changed — it made me question whether they were freshly laundered. Despite these minor issues, I still appreciate the overall hospitality and hope these details will be addressed for an even better experience.