Palm Park Hotel & Convention Surabaya

Unclaimed

Clean room, clean bathroom, but no shower cap, only toothbrush and soap The room is pretty small, but its ok Wifi connection not good I can hear other people talk outside the room, they laughed and talked loudly, I heard them clearly. The lobby at 3rd floor, really strange, and I think a little bit hard to find the sign how to reach parking at hotel since the first I came to the mall You know, the sign to take parking ticket only "Hotel Drop off", "Parkir mall", "Motor". It will be better to add the sign "Parkir mall/Parkir Hotel", not only "Parkir mall". The last one that I found it interesting, I have to pay 6000 for parking. This is the first time I stayed at hotel and also paid for parking. Isn't price for the room is not enough???????? I didn't stay for free, you know? I paid to stay, and this is really disturbing. Can't the hotel pay 6000 to the mall parking????

Honestly, I was quite surprised with this hotel. The hotel located in the seedy environment because there's a traditional market around the location. But when I entered the lobby, the security guard was quickly helped me with my luggage. The receptionist is on 3rd floor and when I arrived there, surprisingly it looks so clean and comfy. The staffs are really helpful and every guests get welcome drinks upon checked in. I booked deluxe room, and the room is really clean, comfy, and spacious. It's really different with its outer environment. The room's price is not too pricey and comparing what we get, the price is really worth it.

Very good hotel , strategic place & good service also

It's my first time visiting this hotel. I visited this hotel to attend an event designed by Wahid Foundation Jakarta. Overall I like stay at this hotel. The have good room, restaurant and ballroom. The also gave the best service during the event. I like the food and their restaurant. Everyone should try to stay when you visit Surabaya. However, they have to make sure about their lift is normal all the time. Thanks