Okura Garden Hotel Shanghai

Unclaimed

We stayed four nights at this hotel. While they weren’t flexible with early check-in and didn’t respond to messages on Booking.com, the staff was exceptionally helpful, especially with my mom, who uses a wheelchair. Although few staff members spoke English, they always did their best to assist. It would be great to see them adopt more sustainable practices, offer more local products, support employees in learning English, and improve early check-in options—especially for elderly guests, families, and those traveling from afar. A special compliment for the person on the picture, which I can’t write his name in Chinese.

I stayed for three nights. The hotel is not located in the town center, but it is near a long walking street lined with shops on both sides, as well as bars and restaurants nearby. The room was spacious but felt a bit dated. Breakfast can be crowded, so be prepared to queue for a while. There is a wide selection of food, including a variety of Japanese dishes, as you’d expect from the Okura brand. However, the Japanese food fell short compared to what I’ve experienced at other Okura properties worldwide. You might prefer sticking to the Chinese food options instead.

Excellent location in the French concession. Polite and friendly staff - I was impressed by their multilingual skills. Rooms are clean with a nice older vibe

Very nice hotel and nice staff. Little outdated but very pleasant. Close to the subway and a lot of good restaurants with good food and great prices. Don't miss out the skybar. Huge selection of wine and food