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Wheelchair Accessible Parking

Wheelchair Accessible Entrance

Surabaya

Upmarket hotel featuring a chic restaurant & a dim sum eatery, plus a spa & an indoor pool.

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https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnTUNJeE15RFZREAE&d=17924085&t=1

places/ChIJ_S0D7L351y0RTm0hRAcOXQ4/reviews/ChZDSUhNMG9nS0VJQ0FnTUNJeE15RFZREAE

After multiple times stay in here, for the first time I'm being upset with my experience. Since there are no official/proper feedback, I will give my honest experience & opinion.

Not handling complain good enough. There is some trouble with the AC, but no immediate action from the hotel staff. We have request for other room but declined for the first phone call with the reason of other room is not ready yet and will take longer time to prepare..which I notice there are not many guests on that day, meaning there are several spare rooms. The question is if there are not any other guest is the room not being cleaned??

Our furious moment is not about the troubled AC, but what the reason that being said for not wanting us or giving us a different room. They just give the option of having technician entering our room with bringing a ladder which consume some of our limited time during our stay.

FYI, we checked in is already on 4 p.m so how come is there not any other spare room that is ready (USED FOR REASONING NOT WANTING TO GIVE US ANOTHER ROOM). There are 3 lift in the hotel, but 1 is not being operated, I guess there are some efficiency on the operation cost since the guest is not many..

Lastly, there are no people who came to help us for bringing our bags & things, they need to be called and not wanting to volunteer (*We also have disabled person so we may require extra effort to bring our things). One of the staff even give the reason they are "VALETING" the car, which from my perspective it is not a necessary reason, are there no other staff that is available to give us support? Are the hotel being understaff? For me this hotel is not professional enough to handle our complain given no proper apologize from the respective staff, but after we got furious first then they gave us another room. We came here for vacation not giving us a headache situation...

Hope no other guest will face the same problem in the future. Honestly, its a good hotel to stay and I look many people is satisfied with their stay in here, but here I'm just sharing my experience may or may not people will face the same challenges.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSUNmdzVLRXlRRRAB&d=17924085&t=1

places/ChIJ_S0D7L351y0RTm0hRAcOXQ4/reviews/ChdDSUhNMG9nS0VJQ0FnSUNmdzVLRXlRRRAB

I really enjoyed my stay at Leedon Hotel. The rooms were great, and we had a discount for the room, so we got really great value for money in our stay here. And one of the special treats were the complimentary and welcome drink and snack, we can get an orange juice and popcorn for free. Thank You Leedon Hotel

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSUNmM19QbXlBRRAB&d=17924085&t=1

places/ChIJ_S0D7L351y0RTm0hRAcOXQ4/reviews/ChdDSUhNMG9nS0VJQ0FnSUNmM19QbXlBRRAB

Hotel is good and strategic near local go-to places. Service is good, especially in the restaurant. Recommend for family trip ?

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSUNYbVoyQ2x3RRAB&d=17924085&t=1

places/ChIJ_S0D7L351y0RTm0hRAcOXQ4/reviews/ChdDSUhNMG9nS0VJQ0FnSUNYbVoyQ2x3RRAB

The room is very clean, staff so friendly and helpful, 5 minutes from tunjungan plaza mall, main city area of surabaya. New hotel, many option of food in breakfast. Order room service, food is good and fast deliver to room. Great location, close to restaurant of food

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSUQ1eHZQWWNREAE&d=17924085&t=1

places/ChIJ_S0D7L351y0RTm0hRAcOXQ4/reviews/ChZDSUhNMG9nS0VJQ0FnSUQ1eHZQWWNREAE

This is a very decent hotel, mainly because it is new. And credit must be given for their comfortable bed and pillows. Soft and firm, just the way I like it for a good night's sleep. The room is well designed and user friendly. Their breakfast is adequate but they do not offer butter, only margarine. I can never understand why a hotel of this class cannot afford to give butter for breakfast. Overall still a good stay.

Leedon Hotel & Suites Surabaya
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Leedon Hotel & Suites SurabayaUnclaimed