Intercontinental, Kuala Lumpur

Claimed

I recently had the pleasure of attending the Berbuka Puasa function at Serena Brasserie, and I must say, the experience was nothing short of incredible. The spread of food was absolutely fantastic, offering a diverse selection that truly catered to all tastes. Every dish was flavorful and prepared with such care, making it a memorable dining experience. What truly made the evening stand out, however, was the hospitality provided by the Serena Brasserie staff. From the moment we arrived, we were greeted warmly with smiles, and the level of service was top-notch throughout the evening. Special mention to the lady in blue attire (I believe her name was Nadia, though I may be mistaken), who welcomed us with a genuine smile and a kind, warm demeanor that made us feel right at home. Kudos to the team at InterContinental for making this event so special. Great job, and I’ll definitely be back!

We had a fantastic experience at this hotel. The check-in process was seamless, thanks to Sam's exceptional assistance. The room was spacious and well-maintained, with housekeeping doing an outstanding job to ensure everything was spotless. The attention to detail was impressive, with amenities tailored to our needs – three guests in one room – including three towels, slippers, cups, and glasses. Breakfast was delightful, with a friendly and efficient team. The hotel's prime location added to its appeal. What truly stood out, however, was the warm hospitality from the entire staff, from the doormen to the reception team. Everyone was courteous, helpful, and made our stay truly memorable.

• Comfortable & clean rooms • Good service • Food at the lounge was average • Great breakfast buffet • They lower down the aircond at night which makes it kind of hot & stuffy at the lobby. Overall, 7/10 it's a nice hotel. Would recommend

Had a great experience at Intercontinental Kuala Lumpur! Staff were friendly and really quick to respond to any requests we had. Was there to celebrate my wife's birthday and we were pleasantly surprised by the thoughtful welcome amenity prepared for us! Rooms were generally clean and comfortable, although some of the room fittings were not as well maintained and slightly faulty. Would definitely consider again given its central location and comfortable rooms!