Hotel Elms Christchurch, Ascend Hotel Collection

Unclaimed

Thoroughly enjoyed my stay here! Room is very well-appointed and the bathroom in particular is top spec. Had a corner room so got lovely views, though got a little noisy during the day due to being neighbours of a school. Bed extremely comfortable. Staff very helpful and welcoming. The buffet breakfast was nice. Handy to Papamoa and not far from the airport.

Meals very nice serving sizes varies depending on meal type. Reasonable gf options.. however no dairy free dessert options. Cocktail options not on drinks menu we had to ask for the Cocktail list options to be shown to us. Staff service very good...would recommend you try the restaurant.

We recently had to undertake insurance repairs at our home, which required us to temporarily relocate for nine days. With Christmas just around the corner and a young family of five to consider, we felt incredibly stressed as we tried to find suitable accommodation that could comfortably meet our needs. A friend recommended Hotel Elms, and from the moment we arrived, any worries we had simply melted away. Anthony and his incredible team turned what could have been a challenging time into what felt like a peaceful and luxurious retreat. The service was exceptional—nothing was ever too much trouble. The rooms were spotless, beautifully designed, and thoughtfully appointed, with large comfortable beds that made our stay all the more restful. Every member of staff that we met was warm, welcoming, and genuinely eager to help in any way they could. Given the length of our stay, we made full use of the hotel’s restaurant and room services. Our school-aged children were absolutely delighted by the buffet breakfast each morning, and the food was just as delicious as it looked. A particularly memorable moment was our toddler’s birthday during our stay—the chef went above and beyond making a delicious banana cake that was delivered to our room and the look on our 4 year olds face will stay with me forever. We also had our 3 “Elf on the Shelf” join us in the lead up to Christmas and it was extra special when the room service staff helped create magic and memories for our children! We’re immensely grateful to Anthony and his team for their outstanding hospitality and care. I would wholeheartedly recommend Hotel Elms to anyone looking for a hidden gem in the heart of the city. It’s a beautiful place to stay, that’s also affordable and I have no doubt you’ll be just as impressed as we were.

Good for a one night stay, late flight into CHC, at hotel by 1am with checkout by 10am, was a little disappointed they would not move to 11am in this case but appreciate the hotel may have been full. Rooms small and reasonably basic but for a sleep were adequate, One concern was a wet towel in the corner of the shower. FOH staff member Jay was excellent on checkout, friendly and really helpful with arranging a further booking.