Grand Josun Busan

Unclaimed

I can't say that everything was perfect because usually it's not wherever I go; however, what this hotel staff did when I had any issue was above and beyond anything I've ever seen. When you approach this staff, you will get first class service. They will greet you at the front entrance, direct you to where you need to go and help you with your luggage. Not only that, it's what they were doing. I don't know if anyone else noticed them doing this, but they literally treated us like royalty. They took our bags all the way to our room and escorted us on the elevator. There were 6 guys. My wife and I had a problem with our room the first night. I called the front desk and told them, and they came to our room within minutes. Once I told the gentleman that came to our door about the problem, it's like an alarm went off. The hotel staff (I think the concierge at the time) upgraded our room to a premium one. It was so nice, that we didn't want to leave our room. Put on Netflix and literally chilled. ;) I won't go on and on about how many amazing things happened during our stay. But I will end with this, whenever you see someone "Jeol" the way they did to me and my wife with no eye contact, is absolute respect, politeness, gratitude and humility. This type of respect goes a long way with me. I know if I need something, they will get it for me. Guaranteed! We will go back to this hotel!

Amazing location with very friendly staff. You feel yourself nourished when you step into the premisses of the hotel. Very nice design and rooms, however there is no coziness in the place. I believe that the there is a lack of some elements in the rooms that makes you feel as at home. Maybe some carpets or vases. The quality of the breakfast was midlevel for the 5 star hotel and the value of the rooms.

Had an amazing stay here - location was very good, beside the beach and a short walk away from Haeundae Market. Staff were always friendly and welcoming. But what really made it outstanding for me was the convenience that the hotel brought for parents. The lending library allowed for us to borrow a stroller, potty seat and bed guards, with free washer-dryer facilities. And when we called to ask for extra hangers as the dryer was down, the staff even brought a mini laundry rack. Would definitely be back again, if we visit Busan again!

The hotel is beautiful with great amenities and the staff is absolutely wonderful. However, I don’t recommend for a couple going on vacation. There are 99% kids and families and only 6 chairs on the outdoor pool deck where people just leave their belongings to swim, so you’re unable to sit and enjoy the sun. The hotel is right on the beach so there’s an alternative to get sun, however a pool day or 2 would have been nice but was nearly impossible to enjoy.

Fantastic hotel. Could not fault it. Service was 2nd to none. Location right in the middle of Haeundae beach. Great amenities including pools on the 6th floor overlooking the beach. Room was spacious, modern and clean (+view below). Price was very reasonable given all the above. Highly recommend