Name: The St. Regis Shanghai Jingan
Address: China, Shang Hai Shi, Jing'An, 北京西路1008号 邮政编码: 200041, Shanghai, China
Telephone: +86 21 6257 9999

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[Name], Hotels to Stay in [City] | Have Halal Will Travel

大蔬无界美素馆

Yeye Bodhi Shanghai Vegetarian Flagship Shop

Moka Bros

Mantangfu Vegetarian Restaurant

Jixiang Cao

Brut Eatery 悦璞食堂

清真西部牛仔面馆

Ye Li Xia Li

Lanzhou Stretched Noodles

Jingpin Beef Noodles

The property is a bit outdated for St. Regis standard but the customer service at the front front desk,  Wilson, is excellent. He helped us book Xuyan Cultural show. He is very helpful.

The hotel need to raise the standard by enforcing dress code for people coming to eat at the breakfast hall. We couldn't beleiving seeing 3 girls wearing pjamas and facial masks coming to eat in the breakfast hall. This is very disrespectful for other guests.

The St. Regis Shanghai Jingan

The service by the housekeeping staff was outstanding, we are referring to Wang Li on floor 45. We are very grateful for her thoughtful, careful, attentive, and meticulous service during our stay.

Wheelchair Accessible Parking

Wheelchair Accessible Entrance

Shang hai

Elegant rooms & suites in a premium high-rise hotel featuring 6 dining options & a full-service spa.

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Other than the spacious bathroom, everything else is mediocre for the price. We stayed in Shanghai two nights, one in the mandarin oriental, the second night in St Regis, thinking of getting different experiences, we loved the mandarin oriental but were so disappointed at St Regis, regretted switching from mandarin oriental??. Here r our complaints of the St Regis hotel:
1. Very unresponsive services, I don’t remember any other 5 star hotels where calls to the service department were unanswered, it happened three times out of 5 calls we made.
Service was even worse at the affiliated restaurants and bars, we went to the “drawing room” (a bar like place for drinks , tea, desserts, and small dishes) before heading out for the airport, waited an average of 15 minutes for each little snack to be served, waited 40 minutes for a drink and it wasn’t even the drink we ordered???,,the lady did apologize saying that they don’t have the drink we ordered,, but we just wished they told us earlier,,, u know,,, not 45 minutes after. Plus they didn’t even have excuse, they weren’t even under staffed, the whole place was almost empty,  there were only one other table with three customers sitting… and there are four of them just walking around….I finally had to run to the bar to rush them twice and had to rush to the register for the bill so we r not running late for our flight… the desserts were directly taken from the nearby Regis bakery and they charge a 20 yuan premium per item for just delivering to your table (that takes 15 minutes on average, we ordered two cakes one by one so a total of 30 minutes wasted)?, the cakes were tasteless and comes with western price tags. Thank god we reserved two hours for this “happy” hour break otherwise we would be fxxked….
2. Horrible English speaking: I called (in Chinese) to ask for an emergency feminine pad,,, of course I had to call a second and third time after every 30 minutes so they remember to bring it… while I was in shower, I asked my husband to call to remind them again,,, my husband doesn’t speak Chinese so he was like “hi, I am calling to check if you guys r deliverying the feminine pad to our room as you promised…” and the staff was like “oh I see, your WiFi password was incorrect?” My husband was like “wtf was that?”, and I had to get out of shower with soap all over to talk to them ?.
P.s. the staff at the mandarin oriental do not have perfect English communication skills neither but they are way more advanced in it.
3. Unprofessional service: we booked with our platinum card and requested for late checkout up front when we checked in. The next morning the front desk called us to ask if we want to extend our stay….my husband was just so tired of them he doesn’t even want to talk to them… the Mandarin oriental hotel was so much more professional in the sense that we don’t need to get upset about these little details…

At check out, my husband was so excited to go to the airport so he doesn’t need to talk to the St  Regis people ever again?

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnTUNRcWFmSUZBEAE&d=17924085&t=1

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This hotel has gotten from bad to worse over the years. Definitely not worthy of a 5 star hotel or a St Regis.
1. The rooms are either too hot or too cold, basically the thermostat is useless
2. The refrigerator more often than not does not work and you have to ask for maintenance to fix it.
3. The same decor has been in the hotel rooms as long as I can remember and I have been staying for 8+ years
4. Recently this hotel updated the elevators and lobby elevator area. The design is hopelessly bad. It is difficult to see which elevator has arrived at the lobby, the buttons are so difficult to read. One of the elevators has buttons that are a mirror image between left side and right side of the elevator! This is in one of the elevators the others are “normal” So confusing.
5. The breakfast area is and always has been awful. They move things around not sure if that is accidental or on purpose but it happens randomly and is very annoying.
6. Recently this hotel sectioned off the main part of the lobby so t is some kind of snack area that you have to pay for, so hotel guests have no where to sit. This is absolutely ridiculous. I was chased away because I did not want to buy something to eat. I was just waiting for my room to be cleaned. This angered me enough to write this review. I am Ambassador status!
7. Internet is and has been always slow or unstable.
8. Check-in is always a slow process. They have all my information (name, passport, credit card on file etc etc) why does it always take more than 15 minutes to check me in? They are constantly tapping on the keyboard to enter something into the computer. I complain every time I check in but nothing ever changes. I stay at many other hotels and it never takes more than 5 minutes unless I request a room change or something like that.
9. Every time I go to breakfast they always have to ask room number. I stay for weeks on end and yet they still cannot remember. I stay at the Grand Hyatt sometimes and they always remembered my name and room number within 3-4 days. I once reprimanded the staff saying I stay here so often, do I really need to tell you my room number every single day? After which they remembered until I left and when I returned 2 weeks later, same issue all over again .. never bothered to say anything at that point.
10. I often leave bags at this hotel and other hotels and come back and they usually just send the bag to the room. Recently at this hotel, there were 3 separate occasions where they initially could not find my bags. I had only left them for 2-3 weeks. They did ultimately find the bags but this should never happen.
11. Had to add another update here. What kind of 5 star hotel runs out of white bread? I have stayed in so many hotels and never have I encountered such poor management like this. Oh and the toaster oven doesn’t work half the time. It basically just heats up the bread (slowly)
12. They killed the lounge for VIP guests in 2023. Used to be able to go in to the lounge in the evenings and get free drinks, now that is gone and as mentioned even the waiting area in the lobby is gone. Basically everything is pay and pay and get less and less.

The only good thing about this hotel is its location, nothing else. It is in an area where there are good restaurants to go to in the evening. They need to seriously change things here. I am trying to find some reasonable alternatives nearby to stay in the future. I absolutely do not recommend this hotel

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnTUNJbklUdGVBEAE&d=17924085&t=1

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https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnTUNJaDhTUWZnEAE&d=17924085&t=1

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Brand name of St Regis, but managed like a 3-star hotel. Hotel property and Rooms are quite nice but service not good at all. Not well managed.

Long queue and waiting time at check in, long queue at breakfast (across the hall all the way from restaurant to lift lobby), dining tables at buffet not cleared in time, no staff around and cannot get anyone to help on anything, food all not replenished fast enough. Super messy and feels like a local restaurant in a mess.

Overall, good hotel but badly managed.

The St. Regis Shanghai Jingan
Unclaimed

About

Opening Hours

Price Range

Accessibility

Location and contact

Address

In the area

Rooms

Muslim Friendly Dining

Events & Weddings

Prayer Facilities

Reviews

4.5

Great

Herman Tan

Tian-Xiao He

Nearby Listings

大蔬无界美素馆

Yeye Bodhi Shanghai Vegetarian Flagship Shop

Moka Bros

Mantangfu Vegetarian Restaurant

Jixiang Cao

Brut Eatery 悦璞食堂

清真西部牛仔面馆

Ye Li Xia Li

Lanzhou Stretched Noodles

Jingpin Beef Noodles

As featured in HHWT articles

The St. Regis Shanghai JinganUnclaimed

About

Opening Hours

Price Range

Accessibility

Location and contact

Address

In the area

Rooms

Muslim Friendly Dining

Events & Weddings

Prayer Facilities

Reviews

4.5

Great

Herman Tan

Tian-Xiao He

Nearby Listings

大蔬无界美素馆

Yeye Bodhi Shanghai Vegetarian Flagship Shop

Moka Bros

Mantangfu Vegetarian Restaurant

Jixiang Cao

Brut Eatery 悦璞食堂

清真西部牛仔面馆

Ye Li Xia Li

Lanzhou Stretched Noodles

Jingpin Beef Noodles

As featured in HHWT articles

The St. Regis Shanghai Jingan
Unclaimed