The Puli Hotel And Spa

Unclaimed

Great resort hotel! It’s located in a central part where there’s a lot of shopping and restaurants. The walk to the station was really close too. Staff was always available to help. Spa was very relaxing - I did the diamond scrub and facial package. Gym was decent, but would get hot. Pool and saunas were nice. Phenix restaurant was lovely experience and the breakfast was delicious too. I also ordered room service and it’s one of the best meals I’ve ever gotten from room service - the Norwegian salmon and panna cotta dessert.

Modern luxury hotel, Relatively well located - depending on where you need to be (not by the Bund). Rooms are spacious, with very comfortable bed. Depending on room, you get a bathtub with nice outside view. Semi- buffet style Breakfast usually good, with a choice of Chinese and western options.

It truly saddens me to see a hotel I once admired for its caliber seemingly losing its touch. I've always been drawn to the timeless design of both the lobby and the rooms. However, it feels as though the service hasn't kept pace with other luxury hotels. Perhaps I'm spoiled, but I believe a genuinely five-star establishment should strive to anticipate guest needs before being asked. Here, it felt like staff often needed a gentle nudge. My room, unfortunately had a noticeable odor, and the presence of an already running air purifier suggested this was a known issue. Simple conveniences, like a dental kit or a razor, required a call to guest services. The toilet also wasn't a smart toilet (which is becoming a standard in luxury hotels in Asia). Breakfast was similarly underwhelming. The buffet selections were limited, and curiously, dim sum and wonton had to be ordered separately, despite their rather unremarkable taste – it makes you wonder why they aren't just part of the buffet. I'm aware that room renovations are on the horizon, and I'm hopeful that these improvements will also extend to the service.

The hotel was exceptional - design, food , location and service. The terrace is amazing , relaxing while you sit by a large pond/water feature making you forget you are actually in Jing'an and in central Shanghai - a real urban retreat! The only thing was the room was the bed was very, very uncomfortable and more like a futon and the bedding was not of great quality. Other than that everything was perfect!