Swissôtel Sydney

Unclaimed

Good location, nice room, but missing something special.. Stayed for 5 days.. Hotel is a good location to walk out to the city.. My room (level 24) was a good size, good selection of tea but limited to 3 Nespresso pods of which one was decaf if I remember.. the pillows were awful to sleep on.. as I was checking the room before leaving I found a pillow menu hidden in the drawer. It was so annoying, this wasn’t mentioned at checkin and I struggled for 4 nights. The aircon is also dodgy.. my room was stuck on 18 degrees, first night was like being in a freezer.. maintenance came and fixed it and it went to 23 degrees and was then stuck there. The remote made no difference. The gym was limited, pool area small but looked nice. It rained a lot so didn’t use the pool. The executive lounge was disappointing.. The size was small, always over crowded and you struggled to get a seat sometimes.. the food quality was pretty good but the same every day, except the amazing scones that were only served week day afternoons - not sure why not at the weekend.. the free bar hour was at a strange time 5-6:30 I think, where a later slot say 6:30-8 would have been much better. The breakfast options were good and considering the price of eating out in Sydney these days, the breakfast covered the additional cost of the executive lounge access. The most annoying thing of my stay.. room cleaning seemed to be in the afternoon.. on my checkout day, the cleaner rang the door bell at 8:20am, I was fast asleep, I opened the door and the guy asks what time I’m leaving so he can clean.. I’m not sure if he thought I’d already checked out, but there should be some communication with the cleaners about when you’ve checked out. Due to convenience and price I’d stay here again.

From the extremely helpful concierge and check-in staff to the spacious and comfortable room, every minute of our stay was perfect. The pool was a great size and we managed to have a swim both the afternoon of our arrival and the morning of our departure the next day - both times the pool was not too busy and was a great temperature. The buffet breakfast was excellent and great value - I was extremely surprised and impressed that our 10 year old ate for free. None of us wanted to leave and we all agreed that we will be back soon!

We stayed in a corner room which was spacious, well priced and had nice views of the city. Location is central to the town hall area with easy walk and/or light rail at the doorstep to visit all the city highlights. We also went to an event at the State Theatre which was perfect being straight across the road. Breakfast buffet was excellent and in house restaurants also had great offerings.

Thank-you to all members of the team. Helpful, friendly, and willing to cater for all my needs. It’s in the small things. Clean room, amazing view, lovely food, awesome massage (top 10 of all time!), and the general flexibility demonstrated to help when I wasn’t well.