Sofitel Macau At Ponte 16

Unclaimed

Thank you for a wonderful stay! All the staff that we dealt with were very professional, spoke great English, courteous, and friendly! Our room was absolutely perfect, and the view was spectacular! Perfectly situated in some of the popular tourist areas with many great restaurants within walking distance. Our suite with spacious, clean, modern, and very romantic. Thank you to all of your staff for a very wonderful stay!

We had a truly wonderful stay at Sofitel Ponte 16 Macau last week! From the moment we arrived, we were welcomed with warm hospitality by Jessica, David, and Jenny at the lobby. Their friendliness and professionalism set the perfect tone for our visit. Candy at reception was also incredibly helpful and made our check-in process smooth and efficient. Our experience at the Lobby Bar was fantastic, thanks to Rose and Reine, who provided excellent service and made our time there even more enjoyable. Kate, Kisses, and Archie from room service ensured we had everything we needed, always delivering with a smile. A huge thank you to Chefs Jess and Jordan for the delicious meals—we truly enjoyed every bite! At Mistral Restaurant, the entire team, including Dino, Kobe, Luisa, Art, John, Romeo, Anna, and Suki, went above and beyond to provide exceptional dining experiences. Their attentiveness and warm service made our meals extra special. Overall, the hotel’s outstanding service, beautiful rooms, and great amenities made our stay unforgettable. We sincerely appreciate the efforts of everyone who contributed to making our visit so pleasant. Looking forward to coming back soon!

Special call out to the 2 Rs in the Rendezvous bar, Rose and Reine! They have a good demeanor and truly elevate the experience with their warm hospitality. Their attentiveness and friendly smiles make every visit a delight. Whether you're enjoying a cocktail or a casual chat, their vibrant energy adds a special touch to the atmosphere. Highly recommend stopping by just to experience their exceptional service!

A big appreciation to Sofitel and most especially to Luisa who assisted us tonight for my mom’s simple birthday celebration. This is our first ever international trip as family and will definitely will become so memorable to us. Luisa was really hands on, accomodating and very friendly during our dine. So much love to Sofitel for having Filipino staff! ?? In addition, the facade of this hotel is top notch, staff are friendly, food is great. I will definitely consider booking again here on my next visit and introduce it to my friends, too.

Returning again after 7 years brings back memories of my previous stay here. Rooms are well-maintained though they could do with an upgrade especially with the TVs and obsolete BOSE systems which does not even have Bluetooth functions, rendering it useless in today’s context. Upon arriving to the hotel, I was assisted by friendly Alex at the front desk and swiftly escorted to the club lounge for check-in by the very hospitable manager Fiona given my Diamond status. Throughout my stay, service level at the Club Lounge led by Doreen was very good and in particular, Gucci, Ann and Maggie. Gucci and Ann were very engaging, showing keen interest if I was enjoying my stay and my plans for my visit in the city whereas Maggie was always smiley despite the high volume of guests during evening service. Another staff whom I highly commend is Kate from the lobby bar. Greeting patrons with her cheerful personality, she likewise is highly engaging when there was not much guests around in the afternoon while being the only person on duty when I was there. One thing which I find strange was the policy of only allowing guests 1 drink at a time during evening cocktails session and you can only order the next one if you have finished your drink. This led to unnecessary wait times during peak periods when I have already finished my drinks and had to wait for staff to notice me in order for me to order another one. Also, for the first time ever, my bag was not delivered to my room nor was I offered assistance after check-in was done in the Club Lounge to be escorted to my room. There were 3 staff at Club lounge desk at the time with no other guests waiting to check in and all I got was a verbal “Thank you” by the male staffer while I lug my bag to the lift lobby. Breakfast at the main restaurant was a hit or miss affair, options were plentiful and the dim sum choices and noodles station were excellent, but the rest were either normal or not impressive. Service was lukewarm though I must comment that on one occasion where it was close to end of breakfast service time, the staff were already preparing the set up for the lunch service. And despite single guests like myself still sitting at the tables, finishing up the food from the buffet spread, the staff placed the glassware and new utensils on the unoccupied side of my table which I find disturbingly rude as I was still not done with my meal. Overall, my stay was good though the abovementioned points should be looked into by the management and hopefully I hope to see some changes when I return again. Looking forward!