Sofitel Gold Coast Broadbeach

Unclaimed

We had an amazing vacation at this hotel! The location is perfect — just steps away from the sea with stunning ocean views. Our room was bright, clean, and very comfortable. Staff were kind and attentive, always ready to help with a smile. The breakfast had great variety. A truly relaxing and memorable stay — we can’t wait to come back!

The staff were so wonderful and helpful. The room was comfortable and luxurious and the entire premises was well kept and clean. The buffet breakfast was delicious and offered more options than a standard hotel. The hotel was in a great location and easy to access. I would highly recommend this hotel.

Check-in was smooth and welcoming! The rooms were nice and the beds incredibly comfortable – definitely made for a great night's sleep, especially with the blackout curtains. The only areas I’d suggest for improvement are the stairs leading up to the lift from the car park, which could be challenging for some guests, and the bathrooms, which could use a more modern touch. Otherwise, everything was lovely and well worth it!

Sofitel Broadbeach is in a great spot but is a little tired, particularly when compared to other Sofitel locations. Probably reflected in the very good value price. The river view room was very noisy, not sure the windows are double glazed. Otherwise the room was a good size, clean and tidy and well appointed. Staff all very helpful and friendly

This hotel is amazingly great! We stay in hotels about 60 nights per years and the guest service at this hotel is exceptionally good and is at a level that we have never experienced before. In some hotels there are one or two people who are very good at customer service whereas most people working in hospitality clearly don’t want to be there and have little interest in keeping guests happy. Every team member in this hotel that we encountered in a week had a positive attitude, was polite, welcoming and made us feel special. None ‘over did it’ and all came across as genuine. I asked a few team members for their opinion on why the hotel service was so good and they said it is management leading by example and ensuring that all team members are happy. It is a credit to the management team and the whole team. In my opinion other hotel operators should stay in your hotel and learn what hotel service should be like.