Porta Inn Bentencho

Unclaimed

My wife and I had a marvelous stay at this hotel. From the moment we arrived, we were greeted properly and quickly checked in. All the staff at the hotel were friendly, courteous, and were always happy to assist with any issues. I tried to speak broken Japanese to communicate, but many of them spoke English which made things extremely easy. The room was immaculately clean and the room size was enough for my wife and me to have both of our suitcases open while having room to move around. The hotel provides a free breakfast which consists of pastries, soups, yogurt, coffee, and fruit juices. We were happy with what was provided as it helped us start our day right. The balcony has a smoking area and provides a great view of the city. The Bentencho area was nice as it provided decent restaurants, supermarkets, etc. There's a 7/11 downstairs which has many things that you might need. My wife and I felt completely safe walking around during the day or night. At no time did we witness anything that seemed out of the ordinary. ordinary or that would alarm anyone. Overall, this was a great stay and if we ever need a hotel in the Osaka area, we will definitely consider this hotel for our stay.

Got room 805, the same floor where the washing machines and microwaves are. So convenient. Upon checking in, I noticed that the shower curtain smelled really bad. I called front desk and they sent someone to change it. ? Doesn’t anyone in housekeeping noticed that it smelled bad that a guest had to make the call to advise the problem? Shouldn’t the manager set a schedule to change out the curtains every week or so? After that, I noticed that the toilet smelled of urine. I put a note for cleaning the next day and it was a bit better but it still smelled. They probably should hose down the whole bathroom to get rid of the stench. Other than the smell problem, the room was quite nice, with a window that you can open for fresh air. Oh, the safe spontaneously started to beep without my ever touching it. I called front desk and a woman came with a screwdriver and took out the batteries. I didn’t need to use that safe but if I had, I would not be able to use it. The hotel is conveniently located next to Bentencho Station. Easy to get to the Expo venue by taking the Chuo (green) line from Bentencho Station to Yumeshima Station. It is also a direct train line from Kansai KIX Airport. There’s several convenience stores around the hotel. If you are looking for a food bonanza, I recommend you going to Hankyu Department Store at Osaka Station and checking out their Basement Floor 1 and 2.