Name: Mooi House
Address: Jl. Untung Suropati No.101, DR. Soetomo, Kec. Tegalsari, Surabaya, Jawa Timur 60264, Indonesia, Surabaya, Indonesia
Telephone: No Phone

Stay at [Name], a muslim-friendly hotel in [City]. Book your stay now.

[Name], Hotels to Stay in [City] | Have Halal Will Travel

Masjid Nurul Huda

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Stayed for about 3 weeks. Enjoy the quiet place. Cafes and restaurants around it and a good location. I hope they will put shower pod or something so the water will not splash everywhere. The bed is cozy and the place is clean. The staff are helpful and friendly.

Mooi House

Surabaya

Relaxed guesthouse offering simply decorated rooms with Wi-Fi & smart TVs, plus breakfast & parking.

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https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSUR6NWY3UENBEAE&d=17924085&t=1

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I was disappointed with the cleanliness of the room and bathroom. There were stains on the pillows, sheets, and blankets, and the room had visible marks everywhere. It clearly lacks proper maintenance. I recommend the owner review the feedback provided by guests like myself for improvements. The only plus is the convenient location of the hotel, but nothing else stood out positively.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSUNKa0w3QmxnRRAB&d=17924085&t=1

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Unacceptable Lack of Basic Amenities and Services

Dear Mooi House,

I am writing to express my profound disappointment and frustration regarding the shocking absence of basic amenities and services during my recent stay at your hotel. The complete lack of towels, tissue, and running water in my room not only caused immense inconvenience but also reflects a flagrant disregard for guest comfort and a failure to meet the most basic standards of hospitality.

Upon entering my room, I was astounded to find that there were no towels provided. The absence of this essential amenity is completely unacceptable and represents a severe oversight on the part of your hotel's staff. Without towels, I was unable to freshen up or maintain basic hygiene, which significantly detracted from the quality of my stay. The house staff said that it will be ready at 7 pm as it also happens the day before.

Furthermore, the absence of tissue paper in the room only compounded the issue. It is inconceivable that a hotel of your claimed caliber would overlook such a basic necessity. The lack of tissue paper not only inconvenienced me but also demonstrated a blatant lack of attention to detail and a failure to anticipate the needs of your guests.

As if the absence of towels and tissue were not distressing enough, I was appalled to discover that there was no running water in my room. The inability to access running water is not only an inconvenience but also a violation of the most fundamental expectations of a hotel stay. The lack of running water hindered my ability to carry out basic tasks such as bathing, washing my hands, and using the toilet facilities.

I immediately contacted the front desk to address these issues, seeking immediate resolution. However, the response I received was shockingly inadequate.

Such a blatant disregard for basic amenities and services is a severe breach of trust and undermines the reputation of your establishment. It is imperative that you take immediate action to rectify these issues and prevent similar incidents from occurring in the future. This includes implementing robust maintenance protocols, conducting thorough staff training, and closely monitoring the provision of essential amenities. Don't even get me started on the lack of even more basic amenities, such as shampoo, body soap and toothpaste/toothbrush.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSURKNTdQbEp3EAE&d=17924085&t=1

places/ChIJ47yVd6v71y0RtYhM7HZw6bQ/reviews/ChZDSUhNMG9nS0VJQ0FnSURKNTdQbEp3EAE

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSURXa2YyTktREAE&d=17924085&t=1

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not a fans for this place. with the price, you wouldnt get amenities which you usually get in a much cheaper hotels (like shampoo, toothpaste and toothbrush, welcome drink etc). the room is not sound proof, at the time i was there a family with a lot of children's also stayed and i can tell you i cant sleep well with how the children scream and running around knocking everyone else's door. i dont know how the owner of the place not reprimand the children parents because they made loud sounds that you can hear from 1st floor through 3rd floor (they rented 2 rooms, which they didnt close the door and so whatever things they do, the sound is very disturbing).
other things i found bad is the wifi, sometimes it connected, other times it make you mad. i prefer using my mobile data while staying here.
the room is clean, sure, but with how the situation and everything else i recommend you all to seek other hotels with cheaper price but more service and quiet, undisturbed room. in here, you will only get less than what oyo or reddoors hotel give to you.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSUN5aGF5UGxBRRAB&d=17924085&t=1

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One thing that we love about staying here is that they have smart TV so we can watch Netflix ! BUT.... the wifi in room 209 is terrible it’s frustrating. The signal is terrible as well so we have hard time to use the internet with and without wifi, couldnt work and do much thing in the room, even watching the Netflix.We were originally from room 205, the wifi and signal are great there, but we had to change room because the drainage let out smelly odor and eventhough we’ve closed the bathroom door, the odor still filled out the main room.
Another thing that made us couldnt sleep well was the position of the aircon, we got sprayed by the aircon so we had to move the bed, and the lamp from corridor hurt my eyes. Maybe it would be better if the bed position is reversed, so the head near the door.
The other thing is the water heater, it only works halfway when showering! And it makes disturbing noise after using the toilet.
Other than that, the room is clean, service is good, location is great and the decor is nice.

Mooi House
Unclaimed

About

Opening Hours

Price Range

Location and contact

Address

In the area

Rooms

Muslim Friendly Dining

Events & Weddings

Prayer Facilities

Reviews

5.0

Great

Siti Nurwandini

Nearby Listings

Masjid Nurul Huda

Bakso Mercon Prasmanan Surabaya

Griya Airlangga Islamic Prayer Room

Dapur Vegetarian

Pranidhana.Id Vegan Vegetarian Plantbased Eatery

Depot Mami Vege

Gudang Ubi Madu Surabaya

Maitreya Vegetarian Depot

My Vegan

Sriwijaya Vegetarian

As featured in HHWT articles

Mooi HouseUnclaimed

About

Opening Hours

Price Range

Location and contact

Address

In the area

Rooms

Muslim Friendly Dining

Events & Weddings

Prayer Facilities

Reviews

5.0

Great

Siti Nurwandini

Nearby Listings

Masjid Nurul Huda

Bakso Mercon Prasmanan Surabaya

Griya Airlangga Islamic Prayer Room

Dapur Vegetarian

Pranidhana.Id Vegan Vegetarian Plantbased Eatery

Depot Mami Vege

Gudang Ubi Madu Surabaya

Maitreya Vegetarian Depot

My Vegan

Sriwijaya Vegetarian

As featured in HHWT articles

Mooi House
Unclaimed