Makkah Al Aziziah

Unclaimed

Despite the distance between the hotel and the Holy Mosque( there is bus transportation 24/24h), at Holiday Inn Aziziyah i had a fantastic experience. The hotel offers a perfect blend of comfort, cleanliness, and excellent service. The rooms are spacious, well-maintained, and equipped with all the necessary amenities for a pleasant stay. The staff is extremely friendly and professional, always ready to assist with any request.

What’s Good: The rooms are clean and well-maintained, and the staff is exceptionally friendly and accommodating, making our stay comfortable. What’s Not Good: The transportation service was extremely disappointing. We had to wait over three hours for the bus to pick us up from Haram to the hotel, which was highly inconvenient and frustrating. This issue needs urgent improvement to enhance the overall guest experience.

Rooms are very spacious and comfortable. I like the cleanliness, and the staff were also supportive. Mr. Faisal is excellent and a very humble man. I also like all the other counter staff and their support. I must try staying at this hotel; they have a free shuttle service to the Haram every hour. I have added photos of clock tower from my room window.

The hotel itself was excellent — clean rooms, friendly staff, and everything went smoothly during my stay. I have no complaints about the hotel itself. However, I’ve been extremely disappointed with the IHG One Rewards program. I’ve been a loyal member (ID: 263290400) This is now the second year in a row that I’ve had serious issues with my loyalty credits. Last year, I completed two long stay and never received the points for one of them, despite multiple follow-ups. And this year, although I received the points for both my stays, one of them — totaling 12 nights — was never counted toward my elite night balance. As a result, I missed out on reaching Gold status, two years in a row, because of system errors. It’s unfortunate because the hotel teams do a great job — but the loyalty system is unreliable and frustrating. These repeated problems with missing credits and poor support could push me to switch to another hotel chain with a more consistent and responsive rewards program.