Holiday Inn West Perth, An Ihg Hotel

Unclaimed

This hotel is a gem of a place. My husband and I stayed here for one week visiting Perth. The staff were friendly, the restaurant was great, the breakfast was amazing. A big shout out to Richard, on staff, who was went out of his way and extremely helpful to make our stay very lovely. Oh and the rooms were huge! Having the free CAT buses right outside the door was awesome, we used them all the time to get in and out of the city. We would for sure stay there again.

I had the pleasure of staying at this property while attending a course, and I was thoroughly impressed with my experience. The staff at the reception went above and beyond to assist me, particularly after a long day. They kindly looked after my suitcase while I parked my vehicle, ensuring I felt well taken care of. The location is situated in a quiet area, offering a peaceful environment perfect for relaxation. The bar and restaurant provided a comfortable setting to unwind, with excellent ambiance and service. Overall, I would highly recommend this property and would not hesitate to stay again if I need accommodation in Perth in the future.

The reception staff were friendly and helpful throughout my stay. The hotel’s location is excellent—peaceful and tucked away from the city's busy areas, yet still conveniently close. Cafés and other amenities are just around the corner. The room was clean and well-equipped with most of the essentials. A pair of in-room slippers would have been a nice addition. The main downside was the housekeeping service. Towel replacements were inconsistent—there were times when hand or face towels, and even basic items like toothbrushes, were missing. Used towels placed on the floor were not always replaced, and I had to contact reception to request fresh ones. Even then, housekeeping did not deliver them, and the reception staff kindly brought them up instead, which I appreciated. On another occasion, despite having the 'Do Not Disturb' sign displayed, housekeeping still entered the room, replaced some towels, but did not make the bed or empty the trash. It seems the housekeeping team could benefit from better training and management. Aside from that, everything else during the stay was smooth and enjoyable.

Fantastic front desk staff (Manager Hatem and Mostafa) and meal manager(Veronica) in Julio's restaurant provided excellent service to our big group. They helped our group to get a better laundry service, check in and out and even get the kitchen to come earlier to meet our early breakfast request!