Hard Rock Hotel

Unclaimed

Breakfast need be more variety. Room service need to be improved in term of timing. Stayed here for almost a week. Two days missed to make up my room although the no disturb sign is off. Pool is massive and kids friendly. Lifeguard need to be more aware on children using the slide especially yellow one. Some of the user are very aggressive and can cause harm to other people at the end of the slide when they slide down. Some kind of warning or a mere whistle blown may taught them to be more respectful to other. Parking is ample, toilet is very clean. Overall okay.

We had an amazing stay (3 days 2 nights) at Hard Rock Hotel Penang! We booked the Kids Suite, and it was super spacious and comfy — perfect for our group. It had a king-sized bed and a combo of super single + single beds that fit adults too. The decor was fun and clean, with two TVs (you can request a PlayStation 4!), and they had updated movies like Kung Fu Panda 4, Transformers, Deadpool and more — perfect for relaxing nights in. The room came with nice-smelling body wash and shampoo, and housekeeping was excellent. Our belongings were left untouched, and the room was always spotless. Just a heads-up: not many charging plugs, so bring an extension if you have multiple devices. We really enjoyed the Hard Rock Café — the char kuey teow, margherita pizza, and mocktails were great, and guests get a discount! The pool was huge with mini slides and water basketball, and the private beach had lots of activities like banana boat rides, horse riding, and volleyball. The cabana bar by the pool was also a great place to relax. The Saturday night live band added great energy, and the staff were all super friendly and helpful throughout our stay. The buffet breakfast was excellent too, with a wide variety of food. It’s a bit of a drive from the main night market area, but there’s a shuttle service if needed. All in all, a super fun, relaxing getaway. We’d definitely come back!

Hey, just wanted to share my experience! Had an awesome 3-day, 2-night stay at Hard Rock Penang. I booked the Lagoon Deluxe room for my mom since she uses a wheelchair, and it made things way easier. Big thanks for the warm hospitality! From the moment I arrived, they made sure to take care of my mom’s needs. Super happy with the service — definitely coming back! I actually booked and emailed them 3 months ahead, asking for a room facing the water park. And they totally came through — my room was right by the lobby, which was perfect since I brought my mom, who’s not feeling too well. It was nice to be close to the lobby in case of an emergency. The hotel’s facilities are also really wheelchair-friendly, which was a huge plus. One thing though — I think the breakfast spread could use a bit of improvement. The taste was a little mild, and there wasn’t much variety. Other than that, top-tier service! Will definitely come back again! ??

Great family friendly hotel! Booked the Roxity suite with separate roll out bed for kids with a partition. Our kids loved the slides. The beach is okay, quite coarse, the pool is so exciting that we didn't go to the beach at all. Only thing is it's at the end of the Batu Ferringhi road so the night market and carnival area is a little far to walk (15-20 min). Also the road to George Town is so narrow that we took 1.5h on a grab taxi to get back at 6pm due to holiday traffic ?