Grand Hyatt Shanghai

Unclaimed

Great location with view. Staffs are friendly and professional. Hotel lobby is located on 54 floor of Jin Mao Tower. Use entrance #3 to get to the elevator (lift) that takes you straight up to the lobby. Lounge access is on 83rd floor. I would recommend this location if it’s your first visit to Shanghai, in particular.

Hotel location is good. Easy access to taxis and good shopping malls nearby with great food. Nonetheless, service is an area that needs further improvement. Check in was slow, way below my expectations considering it's a five star hotel. During breakfast, staff just cleaned my table even though there was a card stating it's still occupied. There were occasions that I had to remove some of the plates and cutlery myself.

I arrived around 10am in the morning from the airport which was only an 1hr away to find that I had mistakenly not booked the night I arrived! ? Not a problem, they found me a room free, and even with my early arrival allowed me to check in early! I had breakfast which was delicious with plenty of options, continental, Chinese and good old, eggs hash browns, beans, sausages etc! Dining room has incredible views of Shanghai! Room was gorgeous, comfy bed, nice shower and bath, desk to work at and English language channels on the TV. Really enjoyed my stay at the grand hyatt it was in a great location with plenty of food options close to the hotel, in summary well worth splashing out a bit more for to stay here, just for the views alone! ?