Emerald Hotel Surabaya

Unclaimed

The hotel room has a nice design and decoration but unfortunately I was at room without windows. The staff is all nice and helpful. We should request them (receptionist/housekeeping) to make up/clean up the room (I just knew it when I call the receptionist on the 2nd day, late evening after a long wait for the staff visit for cleaning hahaha, the receptionist should have been more informative from early), their reason is they won't enter a room without the guest permit/knowing it. It means that every hotel has different SOP, that is okay for me, I appreciate that. That wouldn't be an issue as long as they supply us enough information before staying so the guests won't be misunderstood. The food is good enough. Internet is unstable sometimes. I was at 2nd floor and it's always noisy in the morning to the night that I can hear from inside room people talking and walking here and there, to/from the restaurant or maybe they're/kids just hanging around in the corridor. I really have expected a quiet room to stay. Overall this is very nice budget hotel with nice room and affordable price.

Clean and cheap hotel, stayed over the weekend with idr 300k room rate. The room quite spacious and have modern interiors, cable tv channel also good. The only thing missing is they didn't provide slippers in the room. But overall is ok. Recommended place to stay for the budget.

I think the room is great considering the price. The price is really affordable. It's around 200k per room and the room has 2 single bed or 1 queen sized bed. The batroom is quite clean. The room size is big considering the price.