Name: Country Heritage Resort Hotel Surabaya
Address: Country Heritage Resort, Jl. Nginden Intan Utara No.7, Nginden Jangkungan, Kec. Sukolilo, Surabaya, Jawa Timur 60118, Indonesia, Surabaya, Indonesia
Telephone: +62 31 5949494

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Wheelchair Accessible Parking

Wheelchair Accessible Entrance

Surabaya

Straightforward hotel with simple rooms & apartments, plus a restaurant, a cafe & an outdoor pool.

Elementary School State of Nginden Jangkungan

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https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnTURnX01uTDNBRRAB&d=17924085&t=1

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Unfortunately, this is the first time I have to write a bad review.

The room smelt awful and there were dirty dishes at our door. To rectify the issue they decided to charge us for a better room. The new room was smaller and smelt better. When we asked what we are paying for, they said new furniture. They said we can stay one night and leave. Overall, we had to put up with terrible service, false advertising and an experience that has been our worst stay so far in Indonesia.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnTUNJaWRMUFFREAE&d=17924085&t=1

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The rooms are messed up, AC not working, the literal ceiling is falling! The bathrooms aren't clean, there's barely any service, the foods are barely edible and the only good thing is the strategic goddamned location!

Edit : I've been there twice and I haven't seen a single improvement AT ALL ever since.
Edit : my latest room in this hotel was the APT, and it's EVEN WORSE, thhe fridge isn't working, all of my foods are ROTTING because of that. Also, when I go home later putting my bags in my car, none of the eorkers helped! They just ignore me struggling to carry my bags!

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnTURJNE1EeDFBRRAB&d=17924085&t=1

places/ChIJ0UL7w1b61y0R76j4GZNHUbM/reviews/ChdDSUhNMG9nS0VJQ0FnTURJNE1EeDFBRRAB

Not recommended. We booked 2 rooms, both are lack of ammenities: there was no towel, no floor mat, no soap, also there is stains all over the bedsheet and pillow cover (even there is a footprint). The wall was moldy from a leaking AC. I know its a cheap hotel, but i feel being lied to because i didnt receive facilities as promised.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnTURnX0plbWNREAE&d=17924085&t=1

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I’m unable to recommend this hotel. My partner and I have been travelling Indonesia for the past month and staying in budget accomodation such as home stays and backpackers, we thought, it’s getting to the end of our trip, why don’t we pay a bit more to enjoy a little luxury. We were sold on the photos and saw that the hotel had 4.5/5 rating.
On entrance to our room there were dirty dishes at the front door, there was an instant bad odour coming from inside and there were stains on the sheets and curtains. We are not picky at all but we could not sleep in here.
We gained the courage to go and tell them. They asked if we want to change the sheets or pay for a new room?
One staff member ended up showing us another room which they classed as a ‘new room’ because it had new furniture. It was smaller but had a better smell, I told him that and he commented saying “the spray”. It was not a spray there was a big difference in the stench in other room, no spray could fix that.
Another staff member came up to explain the same thing, they repeated the price difference, they asked if we could go pay. Then the manager came to us and said we have to pay for this upgrade because this is a new room and the original room was an old one. So really we are paying to have new furniture and a smart tv. Btw the smart tv was no use because the internet was slow. The manager suggested we leave…we had just come from a 7hour train ride, there was no way we wanted to go looking for a new hotel so we paid the extra and stayed.
This is not good customer service. We were left unhappy, we were left feeling awkward for the rest of our stay.
I feel their main resolution to our problem was to make more money.
If you managed to read all of my review Don’t waste your time.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnTUNJaWViQzFRRRAB&d=17924085&t=1

places/ChIJ0UL7w1b61y0R76j4GZNHUbM/reviews/ChdDSUhNMG9nS0VJQ0FnTUNJaWViQzFRRRAB

First Of All The Reception Staff Doesn't Seem To Care Wether Guests Are Comfortable With Their Stay Or Not They Barely Can Speak Single Word Of English Specially The Girl At Night Shift. Moment I Enter The Room Bed Was Super Dirty With Blood Stains Onto It. Wifi Wasn't Working They Have Tissue Box But Without Tissue In It. Importantly When I Contacted Them About Issue They Didn't Reply And I Myself Have To Go Reception Again To Tell The Reception Girl That I Have Texted Them On WhatsApp Terrible

Country Heritage Resort Hotel Surabaya
Unclaimed

About

Opening Hours

Price Range

Accessibility

Location and contact

Address

In the area

Rooms

Muslim Friendly Dining

Events & Weddings

Prayer Facilities

Reviews

0

Great

Nearby Listings

Masjid Nurul Huda

Bakso Mercon Prasmanan Surabaya

Griya Airlangga Islamic Prayer Room

Dapur Vegetarian

Pranidhana.Id Vegan Vegetarian Plantbased Eatery

Depot Mami Vege

Gudang Ubi Madu Surabaya

Maitreya Vegetarian Depot

My Vegan

Sriwijaya Vegetarian

As featured in HHWT articles

Country Heritage Resort Hotel SurabayaUnclaimed

About

Opening Hours

Price Range

Accessibility

Location and contact

Address

In the area

Rooms

Muslim Friendly Dining

Events & Weddings

Prayer Facilities

Reviews

0

Great

Nearby Listings

Masjid Nurul Huda

Bakso Mercon Prasmanan Surabaya

Griya Airlangga Islamic Prayer Room

Dapur Vegetarian

Pranidhana.Id Vegan Vegetarian Plantbased Eatery

Depot Mami Vege

Gudang Ubi Madu Surabaya

Maitreya Vegetarian Depot

My Vegan

Sriwijaya Vegetarian

As featured in HHWT articles

Country Heritage Resort Hotel Surabaya
Unclaimed