Club Med

Unclaimed

Familiar Yet Not Familiar Visit March 2025 – 4th Visit to Club Med Cherating Returning to Club Med Cherating for the fourth time still brought back the love I’ve always had for this place – the food, the sun, the activities, the alcohol, and of course, the beautiful beach. It remains a destination that captures the essence of a great holiday. However, people-wise, the experience was a mixed bag. Some staff truly made me feel welcomed and warm, while others left me rather shocked. I feel it’s important to highlight a serious issue regarding staffing at the Mutiara restaurant. Several staff members at the buffet section displayed poor service attitudes, especially toward Chinese guests – both local and from China. I experienced this personally and also observed similar treatment towards other guests. This level of service was disappointing and not reflective of the Club Med spirit I’ve come to appreciate. On a brighter note, I’d like to sincerely compliment several outstanding staff members who made my stay truly memorable: Ajeerah from Rembulan restaurant– I will always love and remember your smilling face! Jemmi from Mutiara – thank you for your warm service and accomodation on our request! Lokman from the Private Beach – your friendly attitude added a lovely touch to my beach experience. I hope to see improvements in service consistency, as Club Med Cherating has always held a special place in my heart.

We had a really good stay at Club Med Cherating, and one of the absolute highlights for us was the Petit Club. Our 2.5-year-old daughter had the most wonderful time, and we felt completely at ease leaving her in the care of the amazing team—Liz, Rose, and Audrey. From the very first day, they made her feel welcome and safe with their warmth, patience, and genuine affection. What really impressed us was how thoughtfully planned the days were. The schedule included a great balance of engaging activities like painting, coloring, storytelling, and sensory play indoors, as well as outdoor fun like nature walks, water games, and playground time. Everything was tailored perfectly for her age group. They even had nap time and quiet moments built into the day, which helped maintain a comforting routine. Communication with the team was also fantastic. They gave us updates at the end of each day, and we could tell they were not only passionate about what they do but also genuinely bonded with the kids. Our daughter would come back every day beaming, with little crafts in her hands and stories to tell. Outside the kids’ club, we also really enjoyed the food—it was consistently delicious with a wide range of options—and the massages at the spa were truly top notch. The only downside to our stay was the accommodation. The bedrooms and bathrooms felt quite dated and in need of renovation. The resort grounds are beautiful, but the rooms don’t quite match the standard set by the rest of the experience. That said, the exceptional service, the warm staff, and the joy our daughter experienced at the Petit Club more than made up for it. We’d definitely recommend Club Med Cherating to other families, especially those traveling with young children.

Check-in & check-out: Smooth, well organized, efficient handling of baggage, wrist band access to rooms very convenient. They asked us for expected arrival/departure times and were well prepared to accommodate us. Grounds - Beautiful tropical setting, good use of undulating land, refreshing and calming foliage. Staff - Beyond expectations! Everyone was friendly and helpful and the smiles were genuine. Kudos to the management for cultivating such a welcoming climate. Special mention: 1. Fawaz - Was our first contact who set the tone for the entire visit, and she rushed to the Main Lobby from another assignment to make sure she was there to personally send us off. She especially touched the hearts of the two most senior members of party who are in their 80s. Never failed to greet us every time she spotted us. She made us feel like we were family. 2. Karan - Went out of his way to help the seniors in the group, carrying their food to the table, getting drinks for them etc. Constantly exuding a warm friendliness, he made us feel very comfortable in asking his for help. 3. Shen - We first met him at the Zen bar. Very authentic warmth and friendliness. Was very helpful to us during the White Party at the poolside. 4. Nita - A wonderfully warm and caring person who joined us for the White Party - so authentic and sweet. She helped the seniors with their getting the food and climbing the steps. We understand that she will be leaving soon. Club Med Cherating will be losing a wonderful member of their staff. 5. Zue - She joined us for meals and kept us entertained with her stories and songs. Her singing talent should be utilized for entertainment, especially on Asian Night. 6. Yazik - Encountered him twice, first at Rembulan where he gave us a very well positioned table to enjoy the sunset and made sure we were comfortable and again at the White Party where he was warm and friendly. Overall comment: We had a memorable and relaxing holiday at Cherating.

Had a really pleasant weekend getaway here. The meals and drinks were all good. The dishes at the buffet and cocktails were sometimes a hit and miss but mostly good! The check in, activities planned and staff were amazing! Everyone was so helpful and always friendly and attentive. Also very accommodating and probably the best part of club med. Special shout out to Mad for being the most energetic always and so cheerful. The downside is probably the place especially the toilets in the room could do with a makeover.

Our family had an amazing stay in ClubMed Cherating. It’s truly an amazing experience. I would recommend anyone to have this experience at least once in their lifetime. Our stay was even better as the staff there made us feel like family. I would like to thank the following GO’s for their amazing hospitality. * Indra - thank you for being so accommodating & even spending time with us after your working hours and making the best drink ever ‘I love you’ ?? * Abegoss - thank you for introducing new drinks to us as well as entertaining us with your wittiness and spending time after work.?? * Ahmed - thank you for having lunch with us, spending time after work and also running back to the lobby to see us off. ??? * Poppy, Dinesh, Kirshen, Julie, Mario, O’Neil, Sammy, Jade, Kevin, Angela, Cammy, - thank you guys for spending time with us after work.❤️ Honestly, our experience was unforgettable cause of the staff who treated us as family. You guys rock ?