Dine at [Name], a halal restaurant in [City].

[Name], Halal Restaurant in [City] | Have Halal Will Travel

Part of the Hajj pilgrimage, this mosque is the largest in the world & holds up to 4 million people.

Masjid Al-Haram

Sacred ancient sanctuary, the most important Muslim pilgrimage site & a focal point of worship.

Al Kaaba

2 hills inside the Great Mosque connected by a long gallery, part of the Hajj pilgrimage ritual.

Safaa And Marwah (Saee)

King Fahd Gate 79

Upmarket hotel across from the Great Mosque of Mecca featuring 5 restaurants & 2 prayer rooms.

Makkah Towers

Mosque Of Al-Khayf

Contemporary mosque with soaring minarets & a vast prayer hall decorated in black & white marble.

Aisha Al Rajhi Grand Mosque

Thour Cave

Zamzam Well

Hira Cave, Jabal Al-Nour

Subway

the guy called abu kalam is very nice and professional, 10/10 would recommend

Mecca

Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.

Free Street Parking

Free Parking Lot

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كافتيريا السنبلة فرع الشوقية

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https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSUR2cGQySHNnRRAB&d=17924085&t=1

places/ChIJ3aRMNZsawhURKge5C1FhJuM/reviews/ChdDSUhNMG9nS0VJQ0FnSUR2cGQySHNnRRAB

I want to share my experience from my recent visit to the Subway location in Makkah, specifically the Al Shawqiyyah branch. As an international brand, Subway has built a noteworthy reputation centred on quality and customer service. However, my visit highlighted several areas where enhancements could be made to elevate the overall customer experience further.

1. During my visit, I interacted with an employee named Murshed, who faced challenges communicating effectively in English and Arabic. This highlights a significant opportunity for improvement. Providing staff with language training can empower them to connect more effectively with a diverse customer base, enhancing the overall service experience. Effective communication is crucial in delivering the brand promise and meeting customer needs.

2. My primary reason for visiting was to savour a Loaded BMT sandwich, which I had high expectations of. Unfortunately, I was informed that the item was unavailable that day. This incident underscores the importance of maintaining a well-stocked inventory of popular menu items. Consistently having these favourites available can help manage customer expectations and satisfaction and prevent disappointment.

3. I specifically requested Italian bread for my sandwich but was surprised to receive a different type. This oversight highlights the need for greater attention to detail when fulfilling orders. Clarity in conveying menu options and a careful approach to preparation can significantly improve the customer experience and minimise errors that may detract from the meal's enjoyment.

4. I attempted to customise my sandwich by requesting a substitution of jalapeños for jarjir (arugula), but the staff member initially resisted accommodating my request. Fostering a culture of flexibility and openness to customer preferences could enhance satisfaction and loyalty. Encouraging employees to view requests as opportunities for personalised service can create a more upbeat dining experience.

5. To my surprise, I was billed extra for guacamole without prior notice. This situation highlights the need for transparent communication regarding additional costs. Clear information about menu item pricing, including any extra charges for popular add-ons, will allow customers to make informed choices and enhance their satisfaction with the transaction.

6. An interesting incident occurred when the employee included a Mountain Dew in my order without charging me. Upon pointing out this oversight, I noticed the staff's lack of acknowledgement or response. This illustrates a gap in customer service where recognising errors or offering clarification can significantly contribute to building trust and rapport with customers. Acknowledging mistakes can turn potentially harmful experiences into positive ones.

In conclusion, the challenges I faced during my visit—such as language barriers, menu item availability, communication regarding ingredients, and transparency in pricing—present valuable lessons that can be learned. To safeguard and enhance Subway's glowing reputation, I would encourage the following initiatives:

- Focus on improving communication and customer service skills to cultivate a knowledgeable and approachable team that effectively meets diverse customer needs.

- Ensure that popular menu items are consistently available and that staff are informed about the menu offerings, enhancing the overall dining experience.

- Encourage staff to be more accommodating of customer requests and address potential mistakes or misunderstandings professionally and courteously.

I hope my feedback resonates with your team and ignites a passion for continuous improvement, reinforcing Subway’s dedication to excellence in every customer interaction.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnTUNnaWZTa2dnRRAB&d=17924085&t=1

places/ChIJ3aRMNZsawhURKge5C1FhJuM/reviews/ChdDSUhNMG9nS0VJQ0FnTUNnaWZTa2dnRRAB

Very slow service and too conservative for sauces The chicken dynamite is very bad and fake as it’s nuggets with drop of sauce also the drink machine is outside as help yourself with no refill so why should I do it though I asked and he said no I do think that this branch is outside of standard

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnTUNZck51NjBRRRAB&d=17924085&t=1

places/ChIJ3aRMNZsawhURKge5C1FhJuM/reviews/ChdDSUhNMG9nS0VJQ0FnTUNZck51NjBRRRAB

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnTUNZdnRtdWVnEAE&d=17924085&t=1

places/ChIJ3aRMNZsawhURKge5C1FhJuM/reviews/ChZDSUhNMG9nS0VJQ0FnTUNZdnRtdWVnEAE

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSURQblpPSnZRRRAB&d=17924085&t=1

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In this opinion, the problem is that the food is made late, the customer or we have no respect for the boyfriend of the delivery

Subway
Unclaimed

About

Price Range

Facilities

Location and contact

Address

In the area

Prayer Facilities

Reviews

5.0

Great

باسل فقيه

Jehad Turkistani

Nearby Listings

Masjid Al-Haram

Al Kaaba

Safaa And Marwah (Saee)

King Fahd Gate 79

Makkah Towers

Mosque Of Al-Khayf

Aisha Al Rajhi Grand Mosque

Thour Cave

Zamzam Well

Hira Cave, Jabal Al-Nour

As featured in HHWT articles

SubwayUnclaimed

About

Price Range

Facilities

Location and contact

Address

In the area

Prayer Facilities

Reviews

5.0

Great

باسل فقيه

Jehad Turkistani

Nearby Listings

Masjid Al-Haram

Al Kaaba

Safaa And Marwah (Saee)

King Fahd Gate 79

Makkah Towers

Mosque Of Al-Khayf

Aisha Al Rajhi Grand Mosque

Thour Cave

Zamzam Well

Hira Cave, Jabal Al-Nour

As featured in HHWT articles

Subway
Unclaimed